Programme Executive

2 weeks ago

East Singapore Singapore Human Resources Institute (SHRI) Full time $40,000 - $60,000 per year

The Programme Executive is responsible for supporting the administration and delivery of academic programs, managing student onboarding, recruitment, and coordinating with external partners. The role involves pre- and post-course activities, compliance with quality standards, and working closely with various departments to ensure the effective implementation of academic and HR-related programmes.

Key Responsibilities:

Student Onboarding:

  • Oversee and manage the onboarding process for new students, ensuring they feel welcomed and well-informed.
  • Provide guidance and support to students during their transition into the institution, addressing any queries or concerns.
  • Ensure students have access to necessary resources for academic success, including course materials and orientation sessions.

Programme Management:

  • Oversee the academic programmes under your care and managing student recruitment.
  • Handle pre- and post-course activities, including planning, scheduling, and class coordination for each study term.
  • Provide administrative support during the study term, assist in exam preparation, liaise with invigilators, and manage result processing.
  • Assist the QA Manager with programme coordination, ensuring compliance with quality standards.
  • Maintain accurate records of programme activities and participants, evaluating the effectiveness of academic and HR programmes monthly.

Compliance & Administration:

  • Ensure the programme's compliance with regulatory bodies such as SkillsFuture Singapore (SSG), Committee for Private Education (CPE), and EduTrust.
  • Handle documentation related to government funding applications (e.g., Skills Development Fund) via TPGateway.

Student Support:

  • Act as the main point of contact for students throughout their academic journey, providing timely assistance with academic inquiries or administrative matters.
  • Organize and conduct student orientation sessions to familiarize new students with the institution's policies, procedures, and available resources.

Collaboration & Communication:

  • Work closely with other departments and stakeholders to ensure the successful implementation of academic and HR programmes.
  • Liaise with lecturers and internal teams to ensure smooth programme delivery and student support.

Data & Reporting:

  • Compile and track key program performance data, preparing reports for management on enrolment, retention, and student feedback.
  • Evaluate the effectiveness of HR programmes monthly and make recommendations for improvement.

Requirements:

  • Diploma in Education, Business Administration, or a related field.
  • At least 2 years of experience in program coordination or a similar administrative role within a private educational institution or in a customer service function.
  • Excellent organizational and time management skills, with the ability to handle multiple tasks and deadlines.
  • Strong interpersonal and communication skills, with the ability to interact effectively with students, lecturers, and other stakeholders.
  • Ability to work collaboratively within a team while also handling tasks independently.
  • Strong attention to detail and problem-solving skills.

Preferences

  • Proficiency in Microsoft Office and experience with education management systems (e.g., TPGateway, CRM platforms).
  • Familiarity with regulatory compliance in the education sector (SSG, CPE, EduTrust) is a plus.
  • Experience in student services or educational program administration.

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