Director, Chief of Staff, Office of the President

Job Title:

Director, Chief of Staff, Office of the President

Overview:

Director, Chief of Staff, Office of the President

Job Description
Summary

Overview:

The Asia Pacifica, Middle East & Africa and Europe (APEMEA) business is responsible for all customer-facing and market-supporting functions in the APEMEA. This includes relationship management, business development, strategy, product, and operations across a diverse set of customers (including financial institutions, merchants, digital partners, fintechs, and governments).

As Chief of Staff, you will be responsible for supporting the President of the APEMEA and work closely with the broader APEMEA leadership team to deliver against strategic priorities, ensure operational excellence, lead region-wide initiatives, and liaise with internal and external stakeholders. Through broad engagement with internal and external stakeholders and exposure to diverse issues / functions, this unique role serves as an exceptional training ground and onramp to a business role. This role will report into the Senior Vice President for Strategy and Operations.

Role:

• Support the President of the APEMEA in execution of priorities, implementation of operational objectives, and strategic thought leadership. Drive coordination across the APEMEA businesses.

• Lead on the Presidents strategic customer engagements, including but not limited to B2B hosting, agenda at key global events i.e. Davos and ad-hoc meetings.

• Support the continued development of a strong APEMEA culture through working with the comms team on Town Halls, strategic communications, etc. Continue to think pro-actively and creatively about how to foster a strong sense of community.

• Responsible for briefing and prep for the President internal and external meetings; requires frequent engagement and close coordination with all aspects of the business, including account teams, marketing and communications, legal / compliance, and product.

• Experience in working across multiple regions and business units to provide a central point of contact for the APEMEA region with other key internal and external partners, including:

o Work with Investor Relations – drive development, coordination, and approvals for APEMEA narratives for quarterly earnings and Investor Days; serve as key resource for ad hoc investor requests

o Office of the CEO – primary point of contact for the OCEO, including driving the development and approval of all briefs and supporting documents for CEO.

o Regional / global counterparts – liaison for President of Americas and Global Product teams on strategic initiatives, ELT / Board engagements, etc.

• Support the broader APEMEA management team in strategic projects and through regular cadence of leadership meetings, offsites, strategy sessions, QBRs, etc.

• Drive individual projects as directed by President of the APEMEA and SVP of Strategy and Operations.

All About You:

Experience doing Global C-suite/CEO level presentations in M&C, working across BU to build business cases.

Experience working on high impact global events i.e. Davos coordinating across customers, government and media

Have experience in Global C-suite/CEO level reporting for Quarterly operating reviews and running Quarterly business reviews

Have knowledge of the payments industry and be able to provide a view on strategic direction, industry trends to provide well-reasoned discussions to influence the direction of focus.

Experience working on concurrent projects across multiple global stakeholders and multiple topics with short time frames. Toggling between strategic and tactical/detail-oriented views.

Strong inter-personal skills with ability to build relationships, influence without authority, and collaborate internally and externally, at all seniority levels

Trusted partner who can manage sensitive information and maintain confidentiality; ability to understand unspoken sensitivities and exercise absolute discretion is a must.

Appetite for dynamic working environment; comfort with ambiguity, ability to flex as needed. Ability to prioritize and manage a diverse set of competing needs.

Obsessive attention to detail; strong affinity for organization and process.

Strong written and oral communication skills a must. Ability to zoom in / out on topics, then translate into written materials that enable a senior executive to understand and action. Standout content/storytelling skills (meetings, email, presentations – including leveraging data).

Genuine excitement about both customers and community; desire to help the President and broader leadership team support and execute against both. Passionate about creating a positive, productive culture.

Entrepreneurial mindset: eager to learn about new topics and apply business acumen to drive team value. Proactive, flexible, and collaborative working style; self-starter is a must

Sense of urgency; excel under pressure (e.g., fast turnarounds, leadership visibility).To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.

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