IT Engineer

• Immediate response to issues that arise in manufacturing line.
• Attend to tickets for incidents, service requests and alerts or problems with IT system.
• Maintain ownership of issues until resolution and ensure close timely.
• Collaborate and work closely with global teams, application teams and third-party vendors to resolve issue and minimal downtime.
• Log tickets and set priority in ticketing tool and escalate for next level support if needed.
• Contribute ideas to enhance application to minimize repeating support issues.
• Work on IT projects and deliver as per schedule.
• Work as part of a global team to support manufacturing environment.
• Provide after-hours support for manufacturing related emergencies.
• Monitor IT incident tickets trending and ensure KPI is achieved.

Requirements:

• Working knowledge of IT Hardware and basic understanding of network concept.
• Ability to learn and master applications used in manufacturing.
• Willing to work on 12-hour shift patterns
• At least 3 years of working experience in clean room environment.
• Excellent analytical and troubleshooting skill.
• Ability to manage and meet customer expectation and high customer orientation.
• Excellent communication and logical thinking mind set.
• Bachelor's Degree in Computer Science, Information Technology or related fields.