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Journey Lead

3 weeks ago

Singapore Newtone Consulting Full time $120,000 - $200,000 per year

We are looking for an experiencedClient Lifecycle Management (CLM) Journey Leadto shape and drive transformation in client onboarding and lifecycle management. This is a key leadership role that partners with senior stakeholders to deliver innovative, client-first solutions while ensuring operational efficiency and regulatory compliance.

Key Responsibilities

  • Lead and own the CLM journey, aligning with business goals and regulations.
  • Drive strategic initiatives from ideation to implementation.
  • Collaborate with cross-functional teams (Front Office, Compliance, Operations, IT).
  • Leverage data & analytics to improve processes and measure success.
  • Identify and resolve client pain points while enhancing satisfaction.
  • Inspire teams and foster a culture of innovation.

About You

  • Degree in Business Administration, Finance, Computer Science, or related field (MBA preferred).
  • 10+ years' experience in client lifecycle or product management.
  • Strong background in financial services and regulatory requirements.
  • Excellent communication and influencing skills.
  • Track record of leading large-scale transformation projects.
  • Familiarity with agile methodologies and tools (e.g., JIRA, Confluence).
  • Passionate about delivering exceptional client experiences.