Oracle CRM Application IT Manager

2 weeks ago

Singapore Adecco Full time $90,000 - $120,000 per year
The Job:
  • Lead the planning, development, and management of a cost-effective CRM system to support business needs.
  • Work closely with customer service teams to implement CRM solutions, manage reporting, and provide analysis.
  • Lead a team of analysts and developers to drive and manage multiple application projects, ensuring smooth delivery of functional services across the organization.
  • Provide regular and ad-hoc reporting, manage the support backlog, and oversee operational tickets, prioritize and resolve issues as necessary.
  • Develop a scalable solution and ensure seamless integration with back-office systems.
  • Document business requirements, process flows, and create training materials while ensuring compliance with the company's architecture.
  • Monitor service level performance, address user satisfaction issues, and prepare project development cost estimates and schedules.
  • Mentor and coach team members, work closely with senior management, and provide insights to improve customer service efficiency.
Requirements:
  • The candidate should have at least 8 years of relevant experience, including 3 years in a managerial role overseeing global site implementations.
  • Experience with CRM software, particularly Oracle Fusion, and knowledge of the Manufacturing, Electronics, or Semiconductor industries are preferred.
  • A background in project management, ideally with PMP or SCRUM Master certification, is also required.
  • A recognized degree in Computer Science, Information Technology, or a related field, along with strong communication and team management skills, is essential.

Adecco

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