Senior/Commercial Manager

Our client is a well established Shipping Brand. Currently they are looking for a well qualified senior shipping candidate to join them as " Senior/ Commercial Manager ".

This is a customer-facing role focused on building strong, trusted and long term relationships with customers and partners across key markets.

The primary objectives of the role are to:

• Strengthen customer confidence in the organisation
• Actively engage customers on commercial matters, including pricing and tenders
• Ensure open, two-way information exchange with customers
• Identify growth, expansion, and partnership opportunities
• Represent the company professionally in the market

Key responsibilities :

• Customer Relationship Management (Core Responsibility)

• Develop and maintain strong, trusted relationships with existing customers across assigned markets

• Spend significant time meeting customers locally and overseas, including regular international travel as required
• Act as a key point of contact for customers to understand concerns and expectations, gather feedback on service performance, reinforce confidence in company's reliability and long term commitment

• Ensure customers feel engaged, supported and comfortable working with the company

• Commercial Engagement, Pricing & Tenders (Core Responsibility)

• Act as a primary commercial interface with customers on pricing discussions, tenders and RFQs, contract renewals and amendments

• Lead and manage customer facing aspects of tender processes
• Work closely with the Commercial and Line Management teams to prepare pricing proposals, align commercial offers with network, capacity and cost considerations
• Ensure pricing and tender discussions are well prepared, consistent, aligned with the company's commercial strategy

• Communicate customer feedback from pricing and tender processes internally to support continuous improvement

• Market Intelligence & Information Exchange

• Business Development & Growth Support

• Identify and explore growth and expansion opportunities within existing trades and new markets

• Support commercial discussions relating to new services, market entry opportunities, strategic partnerships and joint ventures

• Contribute to business cases, commercial narratives and customer engagement strategies for expansion initiatives

• Internal Coordination & Customer Advocacy

• Marketing & Brand Representation

• Represent company professionally at customer meetings, industry events, conferences and trade forums

• Support marketing initiatives, presentations and customer communications when required

• Contribute to strengthening the company's brand presence and reputation in the market

• Reporting & Performance Management

• Maintain structured records of customer visits, meetings and key discussion points

• Provide regular updates to Senior Management on customer sentiment, key opportunities, tender activity, market developments
• Contribute to the monitoring of commercial KPIs related to customer engagement , pricing activity and growth

Requirements:

• Minimum Degree in Maritime or Business related discipline

• Minimum 5 to 8 years and above of relevant working experience in container shipping, logistics or related industries preferred

• Possess strong interpersonal and relationship building skills

• Possess commercial mindset with high customer empathy

• High level of confidence in engaging senior customer stakeholders

• Hands on experience in handling pricing discussions and tenders

• Possess excellent communication and presentation skills

• Proven ability to work cross functionally and managing multiple stakeholders

• Willingness and ability to travel when required

To apply, please visit : and search for Job Reference: Y669YW7V.

Alternatively, you can do a Quick Apply.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Eileen K | Registration No: R1109055

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.