System Operation Engineer

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit

Job description:

Job Responsibilities:

We are seeking a detail-oriented and technically skilled Systems Operations Engineer to join our IT team. The role is responsible for maintaining and optimizing Windows, Linux, and cloud-based systems that support critical resort operations. You'll work across hybrid environments (on-premises and cloud), implement automation and monitoring tools, respond to incidents affecting guest services, and ensure high system availability for 24/7 resort operations. This role is key to ensuring delivery of uninterrupted, reliable systems and ICT infrastructure, contributing to IT division's goal of providing excellent IT service management.

System Operations & Maintenance:

• Manage, monitor, and maintain Windows and Linux-based systems across hybrid environments (on-premise and cloud).
• Ensure continuous operation of critical resort systems including PMS (Property Management Systems), POS, booking engines, surveillance, and access control systems.
• Manage, monitor and maintain supported databases across hybrid environment (on-premise and cloud).

Cloud & Hybrid Infrastructure:

• Operate and maintain cloud services (AWS, Azure) integrated with on-premise data centers.
• Plan, coordinate and support disaster recovery and high-availability configurations for critical hospitality and gaming systems.

Monitoring & Reliability:

• Implement proactive monitoring using tools like SolarWinds, Datadog or Azure Monitor to prevent downtime in high-traffic systems.
• Quickly respond to incidents affecting guest services or operations and conduct thorough root cause analysis.
• Automation & Configuration Management using tools like Ansible, Terraform, or PowerShell to automate provisioning and configuration.
• Maintain configuration baselines for servers supporting hotel, casino, and resort services.

Security & Compliance:

• Enforce security best practices across all systems in compliance with industry standards such as PCI-DSS (for gaming/payments) and GDPR (for guest data) including reviewing of hardening standards.
• Manage patching and endpoint security to protect infrastructure.

Collaboration & Documentation:

• Work closely with IT, facilities, and service departments to align infrastructure with business needs.
• Maintain detailed documentation of systems, procedures, and service records.

Job Requirements:

Required Qualifications

• Minimum 5 years experience in systems administration or SysOps, preferably in a 24/7 operational environment (hospitality, casino, or similar)
• Knowledge of compliance requirements such as PCI-DSS, GDPR, ISO/IEC 27001
• Relevant Certifications such as AWS SysOps Administrator, Microsoft Certified: Azure Administrator, CompTIA Security+ or equivalent qualifications will be an advantage

Skills

• Proficient in Windows Server, Linux, Active Directory, Windows Failover Clusters, and network environments.
• Experienced with cloud infrastructure (AWS, Azure, Entra ID) and virtualization platforms (VMware, Hyper-V).
• Skilled in managing core network services (DNS, DHCP, VPN, VLAN).
• Competent in scripting and automation using PowerShell, Bash, or Python.
• Strong problem-solving skills with attention to detail and commitment to high system uptime.
• Effective communicator, able to work with both technical and non-technical stakeholders.
• Resilient under pressure, with flexibility to support rotating schedules including occasional weekends, evenings, or on-call duties.