Mandate & Broker Technical Specialist

Job title: Mandate and Broker Control Technical Specialist

Business Area: Platform Control and Support

Location: Singapore

Reporting to: Head Mandate and Broker Control, Asia Pacific

The Business Area:

The Platform Control and Support function within the Global Operating Platform plays a pivotal role in governing, assessing, enabling, and supporting change across the investment operational platform. This involves ensuring that operational and regulatory controls remain robust while the business adapts to new products, processes, technologies, and market demands.

The objective of the team:

• Risk Reduction: Ensures platform stability and minimizes the risk of operational incidents or regulatory breaches.
• Client Experience: Supports seamless client onboarding, smooth operational events, and high service standards.
• Efficiency: Drives process standardization, automation, and continual improvement.

Overview of the role 

As a Mandate and Broker Control Technical Specialist, you will play a critical role in providing governance, oversight, and facilitation across all stages of broker onboarding, client and fund mandate implementation, and ongoing change events. 

Operating within the Platform Control and Support function, you will be responsible for assessing new mandate and broker change requests, ensuring they align with the operational service catalogue, robust operational controls, compliance requirements, and data integrity. 

Drawing on your expertise in fund accounting, asset management, and custody operations, you will coordinate the seamless introduction of new client and fund mandates. You will work closely with a wide range of stakeholders—including custodians, brokers, administrators, investment managers, and internal business teams that are critical to support onboarding and implementation activity. 

Key Responsibilities:

• Stakeholder Management

  • Act as a central point of contact between the Investment, Client Group, Legal, Compliance, Brokers, and Custodians for onboarding and change-related queries or incidents.

  • Work with Legal, Compliance, Investment teams, and Operations to implement mandate amendments, strategy changes, or new product launches.

  • Coordinate impact assessments for major mandate or product changes, ensuring updates to operational procedures, compliance checks, and reporting routines, where applicable.

• Broker Onboarding Assessment and Management

  • Coordinate and manage new change requests

  • Demonstrate knowledge and understanding when assessing operational, regulatory and static data requirements (i.e. LEI codes, ISDAs) 

• End-to-End Complex Event Assessment and Management
  • Coordinate and manage all aspects of asset transitions, including planning, implementation, reconciliation, and project closure.

  • Requirement collation, legal/regulatory analysis, understanding and leading problem solving where events more complex, Being able to identify and resolve issues or challenges efficiently. 

  • Liaise with internal Global Platform Services Onboarding team, Client Group, Legal, Compliance, external clients, investment managers, brokers, custodians, third-party administrators and other relevant stakeholders as required.

Knowledge, experience and qualifications that would assist the Role

• Degree in Finance, Accountancy, Business, or related discipline; relevant professional qualifications (e.g., CFA, CAIA, CPA).

• 5–10 years' experience in custody operations, asset transitions, fund accounting, or asset management.

• Good asset management knowledge with a strong understanding of derivative products and more complex markets, platform operations including onboarding requirements and day to day capabilities being set up, regulatory and legal framework awareness and understanding of service catalogues and core capabilities

• Broad understanding of the key third party operational requirements: covering Custodian, Transfer Agency, Fund Administration, Derivatives 

• Proficient in both written and verbal communication for clearly conveying information, understanding client needs and interpreting feedback from stakeholders.

• Strong interpersonal skills to build rapport and nurture long-term relationships 

• High attention to detail and accuracy, particularly in data management, mandate data maintenance, and documentation. 

• Strong organisational skills to manage multiple requests and projects simultaneously, ensuring that tasks are prioritised and completed promptly.

• Being open to changing circumstances and able to modify approaches as necessary to meet diverse needs and priorities.

• Demonstrates a proactive approach to improvement by adopting new ideas and technologies, including artificial intelligence, coding, and emerging digital technologies such as blockchain. Seeks opportunities to enhance processes and outcomes through continuous learning and innovation.

Preferred

• Experience with large-scale portfolio transitions or client onboarding.

• Exposure to APAC markets and related regulatory/compliance frameworks.

• Broad understanding of the different Institutional Client types (e.g. Pension Schemes, Insurance, Sub Advisory, Corporates, Central Banks, Sovereign Wealth Funds)

• Familiarity with current Regulatory requirements such as : EMIR, Dodd Frank, MAS, ASIC, MiFID II, FATCA, CRS together with a good understanding of KYC and AML requirements, 

• Confidence to challenge existing strategies, policies, procedures and input into any strategic change initiatives

• Working knowledge Client Lifecycle Management Applications

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.