Associate, Individual Health Claims

1 week ago

Singapore Darwinbox Full time $60,000 - $120,000 per year

Singapore, Singapore, Singapore (4 Shenton Way, SGX Center 2)

Department

Individual Health Claims Team 3

Job posted on

Oct 10, 2025

Employment type

Permanent - Full Time

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan's leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Key Appointments/Purpose of the Role

Responsible for daily health claims assessment day & operational duties within the team, ensuring valid claims are assessed according to Policy's terms & benefits and within the claim authority limit.

Key Responsibilities

  • Responsible for daily health claims assessment day & operational duties within the team, ensuring valid claims are assessed according to Policy's terms & benefits and within the claim authority limit.
  • To provide accurate and timely assessment of health claims within required service standards.
  • Ensure claims are settled within the agreed turnaround time.
  • Ensure that pending claims are followed up and managed on a timely basis.
  • Ensure that complaints are managed effectively and on a timely basis.
  • Provide or support training on claims.
  • Provide support, face-to-face meeting and resolve customers and intermediaries' complaints.
  • Provide claims statistics and reporting.
  • Comply with regulatory and risk management controls, corporate policies, procedure and claims guidelines.
  • Ensure full understanding of Fair Dealing Outcomes and one's own accountability in delivering these outcomes as applicable to the role.
  • Ensure compliance with all applicable laws and regulations relating to the above functional activities.

Key Decisions within the Role

Responsible for daily health claims assessment day & operational duties within the team, ensuring valid claims are assessed according to Policy's terms & benefits and within the claim authority limit.

Requirements

Experience:

  • Min 2 year working experience in life and health claims department.
  • Experience in shield claims is an advantage.
  • Good customer service and complaint handling skills.
  • Self-motivated and collaborative individual with good communication and interpersonal skills.
  • Good organized, focused and able to work independently.

Education:

  • Diploma/Degree holder

  • Insurance professional qualifications and/or nursing qualifications would be an advantage.

  • Analyst, Individual Health Claims

    2 weeks ago

    Singapore Singapore Life Ltd. Full time

    Singapore, Singapore, Singapore (4 Shenton Way, SGX Center 2) - Department - Individual Health Claims Team 1 - Job posted on - Sep 23, 2025 - Employee Type - Permanent - Full Time - Experience range (Years) - 0 - 1 year Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative,...

  • Analyst, Individual Health Claims

    2 weeks ago

    Singapore Singapore Life Ltd. Full time

    Singapore, Singapore, Singapore (4 Shenton Way, SGX Center 2)Department: Individual Health Claims Team 1Employment type: Permanent - Full Time Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife...

  • Claims Technician

    1 week ago

    Singapore Sedgwick Claims Management Services Ltd Full time

    Claims Technician page is loaded **Claims Technician****Claims Technician**locationsSingapore time typeFull time posted onPosted 2 Days Ago job requisition idR55788Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having...

  • Claims Associate

    3 days ago

    Singapore River The Great Eastern Life Assurance Company Limited Full time $40,000 - $80,000 per year

    Are you passionate about making a meaningful impact in the healthcare insurance space? Join us as a Medical Claims Associate, where you'll play a vital role in ensuring our policyholders receive timely and accurate support when they need it most. As part of our dynamic Health Claims team, you'll not only assess medical claims under our health plans—you'll...

  • Claims Operations Lead

    6 days ago

    Singapore AMPLIFY HEALTH ASIA PTE. LIMITED Full time

    **Who we are** Amplify Health Asia Pte. Limited (Amplify Health) is a leading health technology and analytics organisation, providing our customers with integrated solutions to improve outcomes for individuals and the sustainability of health systems. We aim to be a trusted custodian of Asia's largest repository of health data, unifying financial,...

  • Claims Technician

    2 weeks ago

    Singapore Sedgwick Claims Management Services Ltd Full time

    Global Privacy Policy Sedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve. We want to share with you our policy to what personal information we may collect, how we may use...

  • Associate Director

    1 week ago

    Singapore Sedgwick Claims Management Services Ltd Full time

    Associate Director - Loss Adjusting page is loaded## Associate Director - Loss Adjustinglocations: Singaporeposted on: Posted Todayjob requisition id: R61093Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having...

  • Senior Claims Consultant

    6 days ago

    Singapore TENTEN Partners Pte. Ltd. Full time

    A forward-thinking Health-tech digital solutions Firm is seeking a Strategic Senior Claims(Health) Consultant to join its Health Claims & Benefits product Team. In this role, you will contribute to the strategy and re-imagining of the entire end-to-end business of health claims processes by utilizing your knowledge in the healthcare domain, claims...

  • Health Claims Service Support Executive, Life

    1 week ago

    Singapore INCOME INSURANCE LIMITED Full time

    The Life and Health Operations (LHO) department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health products, with efficient processes to allow optimal service to our customers. As part of the team dedicated to manage IncomeShield claim assessment, your key responsibilities include: - Processing and...

  • Associate, Medical Claims

    2 weeks ago

    Singapore River The Great Eastern Life Assurance Company Limited Full time $40,000 - $80,000 per year

    Are you passionate about making a meaningful impact in the healthcare insurance space? Join us as a Medical Claims Associate, where you'll play a vital role in ensuring our policyholders receive timely and accurate support when they need it most.As part of our dynamic Health Claims team, you'll not only assess medical claims under our health plans—you'll...