Front Office Trainee
7 days ago
Company
Shangri-La Rasa Sentosa, Singapore
shangri-
Designation
Front Office Trainee
Date Listed
09 Sep 2025
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Flexible Start, For At Least 6 Months
Profession
Hospitality
Industry
Hotel and Accommodation Services
Location Name
101 Siloso Road, Shangri-La Rasa Sentosa, Singapore, Singapore 098970, Singapore
Address
101 Siloso Rd, Singapore 098970
Map
Allowance / Remuneration
$1,600 monthly
Company Profile
A tropical playground awaits at the only beachfront resort in Singapore. Within easy reach of the city, soak up island vibes in our vibrant setting tailor-made for families and sun-seekers alike.
Job Description
- To have an overview of the Structure, roles, and responsibilities in the Front Office Department.
- To understand all Front Office Policies and Procedures.
- To understand the staff's recruitment and training programs.
- To understand the Front Office's communication processes such as meetings, briefings, project meetings and group arrival meetings.
- To go through and understand the usage of the various Front Office reports.
- To go through the Front Office daily and Monthly checklist - Procedures for alerts, traces, specials, billing, and adjustments
- To understand the guest registration process with the related finance policies and procedure on Front Office.
• Cashiering & Credit card procedures - To understand the whole arrival process from the time a guest reservation is made to the arrivals at airport and to hotel and room: Opera System & Check-in procedure
- To understand the whole departure process from the time a guest calls for bell-hop's assistance to bring their luggage down, to the check out and departure at the lobby via various mode of transportations.
- To understand how group arrivals are being handled by the Front Office Department.
- To know about how the Mobile Check-in & Check-Out works. To understand the Rooms Controller Processes - the objective, procedures, and the relationship it has with Housekeeping Department.
- To know about the rooms and change processes. To understand the Guest Relations functions such as their role in welcoming and giving farewell to the guests; as well as delighting the guests during their stay with us.
- To understand the Guest History Management – the relationships between CDC, GCC and the management of the local profiles for the guests.
- To understand the various guest programs and their administrations – Guest Performance Monitor results, Long Stay Guest Recognition and Shangri-La Circle Program.
- To understand the Frequent Flyer Program and the administration of the program.
- To understand the Guest Preference Process such as how their preferences are being collected, recorded, and executed. To understand the Opera systems, code parameters and the data entry systems.
- To understand how reservation on group bookings, independent travelers, online bookings, agent bookings and payment systems are made and processed at the Front Office.
- To understand staff's program such as Upselling Incentive Program - the objectives, the results recognition, its reward for staff's positive behaviour and action.
- To understand the Quality Standards and the monitoring processes from guest feedback. To analyse guest complaints and act on improving the guest's experience on Front Office matter
- . To understand the overview of Shangri-La Circle Program (Gold, Jade, Diamond & Polaris).
- To handle Express Check-Out during peak hours
Application Instructions
Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.
-
Management Trainee
8 hours ago
Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full timeIf you enjoy putting smiles on people’s faces and have fun whilst doing it, come join us!Roles & ResponsibilitiesManagement Trainees will embark on a 12-month training programme in preparation for assuming leadership roles within The Resort. You will be operationally trained at various departments, such as Rooms Division (Front Office, Housekeeping,...
-
Management Trainee
2 days ago
Singapore BREADTALK PTE LTD Full timeWe are hiring Management Trainee to join BreadTalk or Toast Box! Management Trainee Programme Build your career with BreadTalk through our Management Trainee Programme that will bring you on the fast route to becoming a Branch Manager at our BreadTalk and Toast Box outlets. **Responsibilities**: As a Management Trainee, you will be trained to handle full...
-
Management Trainee
2 days ago
Singapore HH PROPERTIES PTE. LTD. Full time**Stay & Play Coming Your Way** Join the team at Aloft Singapore Novena by Marriott International! **WE ARE HIRING MANAGEMENT TRAINEES!** We are looking for associates who are as respectful and responsive to the needs of our customers as we are. We promise to deliver a great experience for you in this fun, caring and exuberant workplace where a positive...
-
Cargo Officer Trainee Program
1 week ago
Singapore DIRECT SEARCH ASIA PTE. LTD. Full timeA. Initial 6-Month Training Period (Bunker Cargo Officer Trainee)Trainees will undergo on-the-job training led by experienced Bunker Cargo Officers and Cargo Superintendents, along with external certification courses for SS 648:2024 and SS 600:2014. The typical work cycle consists of three days onboard followed by three days of shore leave, subject to...
-
Management Trainee
2 days ago
Singapore BTG-WPC VENTURE PTE. LTD. Full timeManagement Trainee Programme Build your career with BreadTalk through our Management Trainee Programme that will bring you on the fast route to becoming a Management Associate/ Assistant Supervisor or Assistant Branch Manager at our Wu Pao Chun outlet. **Responsibilities**: As a Management Trainee, you will be trained to handle full F&B Operations which...
-
Management Trainee
2 weeks ago
Singapore LUX COVE FOOD & BEVERAGE PTE. LTD. Full timeRestaurant Operation Management Trainee wanted!! As a Management Trainee, you will be trained to handle full store operations, which included customer satisfaction and front or back house duties. Fast track to Supervisor for great performers. - Able to converse fluently in Mandarin( English will be advantageous) - Diploma / Degree holder in relevant field...
-
management trainee
7 days ago
Singapore BreadTalk Full time $30,000 - $60,000 per yearWe are hiring Management Trainee to join BreadTalk or Toast BoxManagement Trainee ProgrammeJob Description:Build your career with BreadTalk through our Management Trainee Programme that will bring you on the fast route to becoming a Branch Manager at our BreadTalk and Toast Box outlets.Job Responsibilities:As a Management Trainee, you will be trained to...
-
Management Trainee
7 days ago
Singapore THYE MOH CHAN PTE. LTD. Full timeManagement Trainee ProgrammeJob Description:Build your career with BreadTalk through our Management Trainee Programme that will bring you on the fast route to becoming a Branch Manager at our outlets.Job Responsibilities:As a Management Trainee, you will be trained to handle full F&B Operations which includes performing front-of-house and back-of-house...
-
management trainee
7 days ago
Singapore BTG-WPC VENTURE PTE. LTD. Full time $30,000 - $60,000 per yearManagement Trainee ProgrammeJob Description:Build your career with Wu Pao Chun through our Management Trainee Programme that will bring you on the fast route to becoming a Management Associate/ Assistant Supervisor or Assistant Branch Manager at our Wu Pao Chun outlet.Job Responsibilities:As a Management Trainee, you will be trained to handle full F&B...
-
Front Office Supervisor
9 hours ago
Singapore MANDAI RESORTS PTE. LTD. Full time**Main Duties and Responsibilities** The Front Office Supervisor is responsible for overseeing daily front desk operations to ensure the highest standards of guest service are consistently delivered. This role assists in supervising Front Office Host, managing guest check-in and check-out processes, handling guest requests and complaints, and maintaining...
