Business Analyst

7 days ago

Central Region, Singapore Synapxe Full time $80,000 - $120,000 per year

Position Overview

The Business Analyst's key role is to serve as a single point of contact for ensuring smooth operations of the IT systems that are used by the various business divisions. This includes defining and developing technology renewal and refresh strategy with IT delivery teams and business divisions, requirements management, solution discovery, incident management, problem management, service management, risk management and relationship management to ensure smooth operations of the IT systems.

Role & Responsibilities

  • Responsible for the development and implementation of IT service operations plan, and to ensure successful introduction of IT solution across the system for effective monitoring and management.
  • Lead in the development of maintenance plan to monitor and manage the maintenance of IT systems; ensuring operational KPIs and SLAs are met.
  • Manage, document and report on performance against SLAs and where SLAs are not met, oversee and develop action plan to bring the performance on track.
  • Lead in managing IT service requests, incident and problem management; guide and support the team in resolving escalations of issues or requests and to make decision as needed.
  • Lead in the development, review and recommendation of policies, processes and SOPs appropriate for efficient and smooth running of IT systems to meet required compliance.
  • Establish process, procedures and communications plan and execute the review of user access on IT systems in accordance to organization standard and policy.
  • Lead and facilitate periodic summary status reports, service reviews and detailed reviews of root cause analysis findings of IT service management when applicable.
  • Collaborate with Project Management Office and outsourced vendors on the successful transition of completed projects to maintenance phase.
  • Support IT audits and entity-wide IT compliance activities and planning.
  • Manage outsourced partners and service providers to ensure smooth operations of IT services.
  • Participate in strategic and budgetary planning, prepare and administer work unit operating budget.
  • Provide guidance and coaching to junior team members.

Requirements

  • Bachelor's or Master's degree in Computer Science/Engineering.
  • 3 to 8 years of IT and business or healthcare (added advantage) work experience; with 5-6 years in project management and implementations.
  • Experience in engaging, facilitating and managing workgroup sessions.
  • Ability to understand business operation, including their drivers for success, process and approaches and propose creative and practical solutions to address their business challenges.
  • Excellent communication skills – both written and verbal.
  • Excellent active listening skills.
  • Able to communicate and articulate business objective and deliverables in a clear and concise manner to different target audience group.
  • Able to effectively present the proposed solution to the stakeholders and business units.
  • Able to rationalize processes and suggest improvements or workarounds
  • Able to influence others and move toward a common vision or goal.
  • Establish and maintain strong relationships with stakeholders.
  • Flair in problem solving and root cause identification skills.
  • Possess strong analytical skills, including an understanding of business domain and financial resources.
  • Able to engage in multiple initiatives simultaneously.

Apply Now

NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT

  • Business Analyst

    2 weeks ago

    Central Region, Singapore Adecco Personnel Pte Ltd. Full time $90,000 - $120,000 per year

    Adecco is partnering our client, a well-known Tech MNCThe OpportunityAdecco is partnering with a leading global technology company to hire a Regional Business Analyst (Korean-Speaking) on a 2-year contract (renewable).This role will support financial planning and reporting, working with cross-functional teams and senior stakeholders to deliver data-driven...

  • IT Business Analyst

    20 hours ago

    Central Region, Singapore DEEEPLABS PTE. LTD. Full time $90,000 - $120,000 per year

    About the Team Deeeplabs' Digital Cloud Transformation vision is to create meaningful relationships with our clients by powering the next generation digital enterprise.We work with clients to design and deliver secure, scalable, and cost-efficient data, applications, and AI solutions across AWS, Azure, and hybrid environments. Our multidisciplinary teams,...

  • IT Business Analyst

    3 days ago

    Central Region, Singapore Simple Solution Systems Pte Ltd Full time $90,000 - $120,000 per year

    About the role Simple Solution Systems Pte Ltd is seeking a talented and experienced Business Analyst. In this key role, you will be responsible for supporting the development and maintenance of an Identity Management System and redevelopment on the OutSystems low-code platform.What you'll be doingGather and analyse business requirements, map processes, and...

  • Business Analyst

    20 hours ago

    Central Region, Singapore UST Global Full time $70,000 - $120,000 per year

    1 OpeningSingapore*Role description* We are seeking a detail-oriented and strategic Business Analyst with proven experience in Process Excellence, Process Mapping, and continuous improvement initiatives. The ideal candidate will be responsible for analysing existing business processes, identifying improvement opportunities, and supporting process...

  • Business Intelligence Analyst

    3 days ago

    Central Region, Singapore Adecco Personnel Pte Ltd. Full time $90,000 - $120,000 per year

    Business Intelligence AnalystOne of the biggest Tech MNCsThe OpportunityAdecco is partnering our client, one of the biggest Tech MNCsWe are looking for a Business Intelligence AnalystThe role will start out as a contractCandidates who are immediately available/ able to start work within short notice will be preferredThe Talent4-5 years of relevant experience...

  • IT Business Analyst

    7 days ago

    Central Region, Singapore Dynamic Human Capital Pte Ltd Full time $80,000 - $120,000 per year

    IT Business Analyst – Private Banking / Corporate ActionsEmployment Type: 1 year Contract (Renewable)We are looking for a highly experienced IT Business Analyst with deep expertise in Private Banking or Wealth Management and strong exposure to Corporate Actions. This is a critical role supporting a top-tier banking project.Key Requirements:10+ years of IT...

  • Business Analyst

    7 days ago

    Central Region, Singapore Virtusa Singapore Private Limited Full time $90,000 - $120,000 per year

    We are seeking a senior business analyst to join the Digital Resiliency Engineering DRE division of the Government Productivity Engineering GPE Group. You will lead the end-to-end discovery requirements gathering and use-case analysis for new divisions and teams onboarding to our platform. You will act as both a strategist and a connector shaping business...

  • Business Support Analyst

    7 days ago

    Central Region, Singapore Adecco Personnel Pte Ltd. Full time $60,000 - $120,000 per year

    The OpportunityAdecco is partnering with a leading global bank to look for a Business Support AnalystThis is a 6 months contractThe Job We are seeking a proactive and detail-oriented Business Support Analyst to join our team and support key management routines, governance cadence, and communications across the APAC GB/GTMO. This role will provide essential...

  • IT Business Analyst

    2 weeks ago

    Central Region, Singapore Phillip Nova Pte Ltd Full time $80,000 - $120,000 per year

    Job ResponsibilitiesGather, analyse and formalize a user's business requirements and processes into project specificationsEvaluate on the feasibility of implementation and manage the scope of the projectManage project priorities and provide timely progress updates on project status to stakeholdersSupport and analyse reported issues/service requests and...

  • IT Business Analyst

    7 days ago

    Central Region, Singapore Xcellink Pte Ltd Full time $90,000 - $120,000 per year

    The IT Business Analyst will support IT projects and evolving business requirements across the Asia-Pacific region. Reporting to the IT Business Engagement Manager (APAC), this role involves working with business units, IT teams, and external vendors to gather and document requirements, support solution implementation, and ensure successful delivery of IT...