Delivery Lead
5 days ago
Key Responsibilities
- Collaborating with clients to understand their business needs and define project requirements.
- Developing project plans, timelines, and resource allocation strategies.
- Coordinating and managing the efforts of cross-functional teams involved in solution development and implementation.
- Overseeing the execution of projects, ensuring milestones and deliverables are met.
- Monitoring project progress and managing risks and issues that may arise.
- Acting as the main point of contact for clients, providing regular updates and addressing any concerns or issues.
- Ensuring solutions are delivered within budget and aligned with client expectations.
- Conducting post-implementation reviews to assess project success and identify areas for improvement.
- Collaborating with sales teams to identify upsell and cross-sell opportunities.
- Staying updated with industry trends and best practices in solution delivery.
Role Requirements
Ideal candidate should have demonstrated the following competencies:
- Provides leadership and direction through subordinate managers (i.e., manager of managers)
- Work is primarily achieved through others, with % of performance measured by results of the team
- Manages people and is accountable for setting direction, deploying resources, leading pay performance, goal setting and development discussions (including hiring/firing authority)
- Provides organization-wide functional leadership (both through direct reports and indirect reports)
- Requires significant management skill, broad technical expertise, business knowledge, process, and people leadership
- Requires broad and comprehensive understanding of different systems, theories, and practices across varied technology delivery engagements
- Applies broad industry and commercial awareness to drive financial and operational performance
- Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment
- Negotiates and influences the opinions of others within the region or function and in external organizations; exercises sensitivity to the audience
Education Credentials
- Requires a bachelor's degree in addition to 10-years+ broad range of business and technical delivery experience
- MBA or similar post-graduate studies preferred
- Experience with SDLC, Agile, ITSM, and/or ITIL industry best practices and methodologies
- Intimately familiar with the world of corporate real estate (CRE) including portfolio and facilities management functions, businesses, processes, stakeholders, markets, etc.
- Understands real estate technology market: PropTech, IWMS, Smart Buildings, IoT, etc.
- Cultural sensitivity as well as demonstrated diversity and inclusion training
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