Administrator, Broking

About us

bolttech is an international insurtech with a mission to build the world's leading, technology-enabled ecosystem for protection and insurance. With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.

A part of Pacific Century Group, bolttech serves customers in multiple markets across North America, Asia and Europe.

In this position you will…

…be responsible for providing a full spectrum of broking administrative support for the broking team for new and/or renewal business with a primary focus on commercial insurance lines. Your role will involve producing high-quality policy administration service and offering exceptional support to both internal and external customers. You can expand your knowledge across a broad range of commercial insurance products, with support to grow, take initiative, and thrive as part of a dynamic and collaborative team.

You will be responsible for…

• Providing exceptional administrative support to broking team including co-servicing corporate client for new and renewal accounts.
• Ensuring timely back-end support of insurance proposal, cover notes and policies.
• Processing and follow up on policy renewals, documents, endorsements, and billings accurately and efficiently. Ensuring policy processing is compliant with company policies and procedures, as well as with regulatory requirements.
• Managing Foreign Worker Bond queries and transmission instructions to Insurers.
• Conducting accuracy checks on policy documents received from Insurers.
• Assisting credit control department in following up on premium collections when required.
• Handling miscellaneous documentation and record-keeping tasks to ensure customer records, policy documents, and related documentation are maintained accurately, timely and in an orderly manner.
• Provide support by handling phone calls and walk-in customers in the absence of the receptionist.
• Performing other ad-hoc assignments which may be assigned as and when required.

For you to be successful…

…we expect you to be able to demonstrate the following key competencies:

Customer Focus:

• Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
• Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption.
• Understands the importance of customer feedback and appreciates their points of view.

Collaborative:

• Co-operates with team members to resolve problems and achieve goals.
• Offers support and contributes to the delivery of shared goals.  Displays loyalty and trust to team.

Creative:

• Looks for new ways to solve problems and execute in ways that add value.
• Tries new ideas and approaches.

Communication

• Provides others with information they need in a timely manner.
• Communicates clearly and actively listens to others.
• Communication is specific and fact based using a style appropriate for the audience.

Adaptable:

• Handles unexpected requirements and ambiguity in a receptive and calm manner.  Resilient when things don't go to plan.
• Employs different approaches depending on the situation.

You will require the following qualifications and skills

• At least a GCE 'O' certificate holder or above with at least 1 year of relevant experience in insurance broking industry handling commercial insurance classes.
• Must have a Certificate in General Insurance (BCP, PGI, CGI).
• Self-starter with good problem-solving, communication and time-management skills.
• Able to work independently and as a team player in a fast-paced and dynamic environment.
• Good command of oral and written English. Fluency in oral Mandarin Chinese is preferred.
• High attention to details and accuracy.