Senior Manager, Capability Implementation

4 days ago

Singapore Public Service Division Full time $15,960 - $129,999 per year

[What the role is]

The Capability Implementation team aims to elevate the capabilities of Social Service Agencies (SSAs) to deliver quality and sustainable services to service users. We do so by:

(a) Analysing subsectors' landscape to identify gaps in SSAs' capabilities;
(b) Developing cluster-specific strategies and tailored interventions that aligns with national policy and master planning;
(c) Implementing capability building interventions through working closely with SSAs. This includes assessing each SSA's organisational needs, designing capability-development plans, and tracking implementation and outcomes.

We use NCSS' "Organisational Health Framework for Social Services" as the framework for organisational health and capability. Capability-building initiative includes, but is not restricted to, embedding digitalisation, improving people practice and volunteer management, and fostering sector-wide collaborations.

[What you will be working on]

-     Strategic account management, stakeholders' engagement and relationship building with social service agencies.
-     Develop cluster-specific strategies with landscape and gaps analysis. This would include periodic review of cluster landscape and strategic planning for sub-sector implementation.
-     Oversight of capability building interventions and organisational assessments proposed by the agencies.
-     Development of individualised SSAs' capability development plans, integrating cluster strategy and NCSS priorities.
-     Assessment of capability development proposals/requests by SSAs, which includes and not limited to considerations of service directions, cluster strategy and NCSS priorities.
-     Synergisation of the range of support offerings by NCSS and other funders to the social service sector 
-     Performance monitoring of grants and utilisation across assigned accounts, i.e. assessment, evaluation, tracking and disbursements of grant applications.
-     Talent management of identified individuals emplaced in the sector. 
 

[What we are looking for]

Personal Competencies:

  • Thinking Clearly and Making Sound Judgements
  • Working Effectively with Citizens and Stakeholders
  • Social Service Sector Knowledge
  • Data Management & Analysis
  • Business Acumen
  • Monitoring & Impact Evaluation

Skills Required:

  • Analytical and Critical Thinking to make sound data-driven judgements
  • Communication of complex ideas in simple terms for senior management and Boards
  • Adaptability and Resilience in working with ambiguity
  • Stakeholder management to work effectively across and within public and private sectors
  • Knowledge of Social Services industry,  Training, Leadership and Talent Management
  • Project Management Skillset
  • Skills in Office 365 (PowerPoint, Excel, Teams)

Experience & Special Certification(s):

  • Tertiary qualifications in public policy, social sciences, human resources or other relevant disciplines.
  • Minimum 7 years of working experience in project management and/or programme/policy development roles in the social service sector.  Outstanding candidates with less working experience are welcomed to apply.  
  • Consultancy experience in organisation development is a plus.

Only shortlisted candidates will be notified

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