Gym Manager

Overview

We are seeking a dynamic and motivated Gym Manager to lead the operations of our new fitness facility at Cheng San CC. The ideal candidate will have a strong background in marketing, personal training, operations, and finance, with a passion for fitness and community building. This role will oversee the initial gym setup, day-to-day operations, staff hiring, and marketing strategies to drive membership growth and ensure a world-class member experience.

Key Responsibilities

Marketing

• Develop and implement comprehensive marketing strategies, including traditional (flyers, local partnerships, events) and digital (social media, email campaigns, SEO) channels.

• Manage social media presence, creating engaging content to attract and retain members.

• Build partnerships with local businesses and community organizations to promote the gym.

• Analyze marketing campaign performance and adjust strategies to maximize ROI.

Operations

• Oversee daily gym operations, ensuring a clean, safe, and welcoming environment for members and staff.

• Manage equipment maintenance, facility upkeep, and vendor relationships.

• Implement and enforce gym policies, procedures, and safety protocols.

• Coordinate class schedules, personal training sessions, and group fitness programs.

Finance and Hiring

• Develop and manage the gym's budget, including revenue forecasting, expense tracking, and financial reporting.

• Oversee membership billing, payment processing, and financial audits.

• Recruit, hire, and train a high-performing team of personal trainers, front desk staff, and maintenance personnel.

• Conduct performance reviews and provide ongoing staff development and training.

Initial Gym Setup

• Collaborate with contractors and vendors to oversee the design and setup of the gym facility, including equipment selection and installation.

• Ensure compliance with local regulations, permits, and safety standards during setup.

• Develop initial membership packages, pricing strategies, and pre-opening promotional campaigns.

• Establish operational workflows and systems for membership management, scheduling, and customer service.

Member Experience and Retention

• Foster a positive, inclusive gym culture that encourages member engagement and loyalty.

• Address member inquiries, concerns, and feedback promptly and professionally.

• Develop programs and events to enhance community engagement, such as fitness challenges, workshops, and social events.

• Monitor member satisfaction through surveys and feedback to continually improve services.

Additional Responsibilities

• Stay updated on fitness industry trends, incorporating innovative programs and services to keep the gym competitive.

• Manage inventory for gym merchandise, supplements, or other retail offerings.

• Ensure compliance with health, safety, and employment regulations.

• Represent the gym at community events, fitness expos, or industry conferences.

Qualifications

• 2+ years of experience in gym management, fitness operations, or a related role.

• Proven background in marketing, with expertise in social media and traditional marketing strategies.

• Personal training certification or equivalent experience preferred.

• Excellent leadership and communication skills, with the ability to motivate and manage a diverse team.

• Passion for fitness and a commitment to promoting a healthy lifestyle.

Preferred Skills

• Marketing experience.

• Experience in launching or managing a new fitness facility.

• Knowledge of fitness equipment maintenance and procurement.

• Familiarity with group fitness programming and trends.

• Strong problem-solving skills and the ability to thrive in a fast-paced environment.

Benefits

• Competitive salary with performance-based bonuses.

• Complimentary gym membership and discounts on services/products.

• Opportunities for professional development and growth.

• Potential to build your own team of Personal Trainers.

• A supportive and energetic work environment.

Job Type: Full-time

Pay: $2, $4,500.00 per month

Benefits:

• Employee discount
• Gym membership
• Professional development

Education:

• Local Polytechnic Diploma (Preferred)

Work Location: In person