Senior Manager, Quality

Duties & Responsibilities

1. Job Overview

The Quality and Safety Manager (Civil) is a pivotal dual-role position responsible for ensuring the organization's strict adherence to the Civil Aviation Authority of Singapore (CAAS) regulations and all other applicable aviation safety standards. This individual serves as the formal postholder for both Quality and Safety, providing independent oversight of all maintenance, technical records tasked with maintaining and continuously improving the Organization's Repair Station and Quality Control Manual (RSQCM), Maintenance Organisation Exposition (MOE), and Safety Management System (SMS).

2. Key Duties & Responsibilities

The successful candidate's duties are defined in detail within the organization's mandated manuals. Key responsibilities, training, and operational activities. The Manager is include, but are not limited to:

A. As Quality Manager (Civil) - (Refer to RSQCM & MOE):

• Manage, administer, and continuously review the organization's RSQCM and MOE to ensure compliance with CAAS Part 145 / Part M requirements.
• Oversee the Technical Records system to ensure the completeness, accuracy, and secure storage of all aircraft continuing airworthiness records, work packs, and compliance data in accordance with regulatory requirements.
• Plan, schedule, and manage the internal audit program to verify compliance with the MOE, RSQCM, and all regulatory requirements.
• Manage the external audit process, including liaising with CAAS and other regulatory bodies or customers.
• Oversee the company's technical library, ensuring all mandatory Airworthiness Directives (ADs), Service Bulletins (SBs), Maintenance Manuals, and other approved data are current, available, and controlled.
• Monitor and ensure all contracted maintenance providers are approved and their work is audited to the required standard.
• Manage the Quality Monitoring function, including the monitoring of all maintenance activities, facilities, and equipment.
• Establish and manage a non-conformance and corrective action preventive action (CAPA) system to address any findings from audits, inspections, or reported incidents.
• Establish, oversee, and audit the initial and recurrent training requirements for all technical personnel, ensuring compliance with the MOE and regulatory standards.
• Ensure all technical staff are adequately trained, licensed, and competent for their assigned tasks.
• Maintain the authority to ground aircraft and halt maintenance activities in the interest of safety and quality.
• Report directly to the Accountable Manager on the performance of the Quality System and any significant issues affecting airworthiness.

B. As Safety Manager (Civil) - (Refer to SMS Manual):

• Administer, promote, and continuously improve the organization's Safety Management System (SMS) in accordance with CAAS requirements.
• Foster a positive safety culture throughout the organization through promotion, training, and communication.
• Manage the safety reporting system, ensuring it is non-punitive and accessible to all personnel.
• Oversee and define safety-related training requirements for all personnel, including SMS principles, human factors, and emergency response.
• Conduct safety risk assessments and analyses for operational changes, new procedures, and identified hazards.
• Investigate safety incidents, accidents, and high-risk events to determine root causes and implement effective risk mitigation strategies.
• Chair the Safety Review Board (SRB) meetings and prepare safety performance reports for management review.
• Ensure emergency response procedures are established, communicated, and tested regularly.
• Monitor and analyze safety performance indicators to proactively identify emerging risks.

C. Delegation of Duties:As per organizational policy, the Quality Manager (Civil) may delegate specific duties to a nominated deputy (designee). However, such delegation does not absolve the Manager of the overall responsibility for the effective performance of the Quality and Safety systems. The appointed designee shall assume all duties during the Manager's absence.

D. Operational Flexibility and Task Assignment:To ensure the optimal functioning and strategic development of the Quality and Safety Department, the Head of Department (HOD) for Safety and Quality retains the right to assign additional duties and delegate specific tasks to the Quality and Safety Manager.

Experience Required

a.     Minimum 8 years of aviation experience in an MRO environment, preferably in a supervisory position in Q&S Department (Civil) or Depot Operations Department.

b.     Holder of an aircraft maintenance engineer's licence acceptable to the DGCA or an otherwise equivalent qualification acceptable to the DGCA.

c.     Minimum 3 years of experience in quality assurance in related aviation environment.

d.     At least 6 months of experience as a Lead Auditor or equivalent auditing function.

e.     Experience in conducting aircraft incident / accident investigation.

Education and Training Required

a.     Preferably to have a relevant degree or diploma in a relevant discipline, preferably with aircraft maintenance licence.

b.     Passed the CAAS Air Legislation Examination Paper M10.

c.     Proficient in all the relevant Singapore Airworthiness Regulations, Air Navigation Order and AOCR.

d.     Knowledge of FAR, EASA and other authorities' regulations/requirements.

e.     Human Factors Training.

f Lead Auditor Course.

Skills / Knowledge

a.     Proficient in basic computer skills.

b.     Able to write / communicate in English.

c.     Conversant with Airworthiness Requirements, company's standard operating procedures and policies.

d.     A working knowledge of material processing / stores, technical record procedures and technical publications management.