Senior Manager, Digital Transformation Office
4 days ago
Through collaboration with various departments, the DTO ensures that digital initiatives are integrated seamlessly across the organization, positioning IMDA to be at the forefront in the digital age.
We are seeking a skilled Salesforce Business Analyst to join our team. In this role, you will bridge the gap between business needs and technical solutions by working closely with stakeholders to gather requirements, analyze business processes, and deliver tailored Salesforce solutions. Your expertise will contribute to optimizing Salesforce functionality, enhancing user experiences.
Responsibilities
- Collaborate with Stakeholders: Engage with business leaders, end-users, and technical teams to gather, analyze, and document detailed business requirements for Salesforce solutions.
- Translate Business Needs: Convert business requirements into clear, actionable functional specifications and user stories, ensuring alignment with development teams and business goals.
- Facilitate Process Improvements: Analyze existing business processes, identify pain points, and recommend automation or optimization using Salesforce tools.
- Oversee Salesforce Enhancements: Partner with Salesforce administrators and developers to design, configure, and implement custom solutions, including workflows, dashboards, and custom objects.
- Conduct Testing: Perform functional and user acceptance testing (UAT) to ensure Salesforce configurations meet business requirements and maintain high-quality standards.
- Create Reports and Dashboards: Develop insightful reports and dashboards to support data-driven decision-making across teams.
- Train and Support Users: Conduct user training sessions and provide ongoing support to ensure effective adoption and utilization of Salesforce solutions.
- Act as a Liaison: Bridge communication between business units and technical teams, ensuring alignment and smooth delivery of projects.
- Stay Updated on Salesforce Trends: Keep up with Salesforce releases, new features, and best practices, applying them to improve processes and solutions.
- Drive Strategic Value: Work proactively to identify areas where Salesforce can add value to the organization's goals, driving efficiency and innovation.
Requirements
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- 5+ years of experience as a Salesforce Business Analyst or similar role.
- Strong knowledge of Salesforce platform capabilities, including Service Cloud, and Marketing Cloud (preferred, but not necessary).
- Proficiency in requirements gathering, process mapping, and creating user stories.
- Hands-on experience with report creation and dashboard design in Salesforce.
- Salesforce certifications such as Administrator, Advanced Administrator, or Business Analyst.
- Knowledge of Agile and Scrum methodologies.
- Familiarity with tools like JIRA, Confluence, and other project management software.
#LI-IT2
-
Deputy Director, Digital Transformation
2 weeks ago
IMD - Mapletree Business City, MBC BLK, Singapore Maritime and Port Authority of Singapore Full time $120,000 - $180,000 per year[What the role is]The Digital Transformation Cluster (DTC) is responsible for driving digital transformation efforts in enterprises across major economic sectors and ecosystems in Singapore. The cluster works closely with public and private sectors to drive impactful digitalisation initiatives, helping local enterprises solve complex business-technology...
-
Senior Manager
2 weeks ago
IMD - Mapletree Business City, MBC BLK, Singapore Public Service Division Full time $120,000 - $180,000 per year[What the role is]As Senior Manager (Pre-Employment Training), you will lead the strategy and implementation of programmes that build a strong talent pipeline for Singapore's Digital Economy. You will work closely with Institutes of Higher Learning (IHLs), industry leaders, and internal stakeholders to ensure that Singapore's graduates are equipped with the...
-
IMD - Mapletree Business City, MBC BLK, Singapore Public Service Division Full time $120,000 - $180,000 per year[What the role is]Shaping Singapore's digital future as Digital Architects of Singapore's Future, we at the Infocomm Media Development Authority (IMDA) often tackle head-on challenges that come with developing and deploying emerging, frontier technologies across various sectors. We Dream, Design and Deliver in the technology and media space, leading...
-
Senior Manager, Asia Tech x Programme Office
2 weeks ago
IMD - Mapletree Business City, MBC BLK, Singapore Public Service Division Full time $120,000 - $200,000 per year[What the role is]Part of the International Group in IMDA, the Asia Tech x Programme Office (ATxPO) organises Asia's annual flagship tech event – Asia Tech x Singapore (ATxSG). ATxSG convenes leaders from government and industry for challenging conversations at the intersection of technology, society, and the digital economy, enhancing Singapore's digital...
-
IMD - Mapletree Business City, MBC BLK, Singapore Maritime and Port Authority of Singapore Full time $120,000 - $180,000 per year[What the role is]IMDA's vision is to build a dynamic digital economy, and a cohesive digital society, driven by an exceptional Infocomm and media ecosystem. In line with Singapore's social compact, IMDA seeks to help every citizen (from the young to the old) thrive in the digital age and feel that he or she can engage in activities online in a safe,...
-
IMD - Mapletree Business City, MBC BLK, Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]The IMDA Accreditation and Spark programmes seeks to nurture and grow promising Singapore-based digital technology companies of different growth stages. If you have the interests and passion for innovative and emerging digital technologies and can communicate with senior executives of high growth digital tech startups, we'd like to have a...
-
Assistant Director, Digital Literacy
2 days ago
IMD - Mapletree Business City, MBC BLK, Singapore Public Service Division Full time $120,000 - $180,000 per year[What the role is]IMDA's vision is to build a dynamic digital economy, and a cohesive digital society, driven by an exceptional Infocomm and media ecosystem.In line with Singapore's social compact, IMDA seeks to help every citizen (from the young to the old) thrive in the digital age and feel that he or she can engage in activities online in a safe,...
-
Head of Generative AI and Innovation
4 days ago
IMD - Mapletree Business City, MBC BLK, Singapore Maritime and Port Authority of Singapore Full time $120,000 - $240,000 per yearThe Digital Transformation Office (DTO) is a strategic division within the corporate group dedicated to driving and overseeing digital transformation initiatives across IMDA. The DTO plays a pivotal role in developing and implementing comprehensive strategies that align with IMDA's goals and objectives through the innovative use of emerging technology and...
-
IMD - Mapletree Business City, MBC BLK, Singapore Maritime and Port Authority of Singapore Full time $80,000 - $120,000 per year[What the role is]The Data Innovation and Protection Group is at the frontier of advancing Singapore's artificial intelligence (AI) and data innovation aspirations through the responsible use of data and AI. As Architects of Singapore's Digital Future, our ambition is to establish Singapore as a trusted data hub by laying the strong foundation for...
-
Senior Manager
2 weeks ago
IMD - Mapletree Business City, MBC BLK, Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]Are you passionate about architecting and shaping a safe and trusted online space for Singapore? Do you envision a role where your work contributes directly to enhancing online safety in Singapore? If this passion and vision resonate with you, we invite you to join us on a meaningful and impactful journey at the new Online Safety Project...
