BPO and Partner Operations Lead

1 week ago

Singapore TikTok Pte. Ltd. Full time $120,000 - $200,000 per year

Responsibilities

About the Role As the BPO and Partner Operations Lead , you will lead and grow a multi-disciplinary team focused on strengthening BPO and Partner Operations. You will design strategies, translate them into executable plans, and drive implementation in partnership with internal and cross-functional leaders. Your work will directly shape the support experience for our users and creators worldwide. Responsibilities: Partner Management (Partner-Facing Leadership)

  • Serve as the senior point of contact for BPO partners, building strong, performance-driven relationships.
  • Design and implement operational strategies to enhance efficiency, quality, and collaboration across sites.
  • Ensure all partner operations meet compliance, data privacy, and regulatory standards.
  • Identify issues, align stakeholders, and drive execution in a fast-changing environment.

Workflow & Performance Ownership (Operational Execution)

  • Own end-to-end workflows managed by the partnership team to deliver best-in-class user and creator support.
  • Monitor KPIs and implement strategies to enhance support efficiency and satisfaction.
  • Lead a team of partner managers, implementation managers, and quality specialists — driving engagement, development, and performance.
  • Collaborate with cross-functional teams (product, training, quality, engineering) to ensure user-centric policies and processes.
  • Foster a culture of continuous improvement, staying ahead of industry trends and best practices.

Qualifications

Minimum Qualifications:

  • 5+ years of experience leading vendor management or BPO operations in a multi-site/global environment.
  • Solid and extensive experience in Customer Service, E-commerce industry
  • At least 5 years in a leadership role managing both ICs and managers.
  • Strong experience driving strategic programs while executing at a tactical level.
  • Background in technology, with proven ability to adapt quickly and exercise sound judgment.

Preferred Qualifications:

  • Track record managing outsourced service providers at scale.
  • Strong diversed awareness and empathy for users across diverse markets.
  • Familiarity with social media challenges, regulatory sensitivities, and crisis management.

  • BPO and Partner Operations Lead

    1 week ago

    Singapore TikTok Full time $120,000 - $150,000 per year

    Global OperationsBPO and Partner Operations LeadLocation:SingaporeEmployment Type:RegularJob Code:A01232ResponsibilitiesAbout the RoleAs the BPO and Partner Operations Lead , you will lead and grow a multi-disciplinary team focused on strengthening BPO and Partner Operations. You will design strategies, translate them into executable plans, and drive...

  • Partner Training Skills Manager

    2 weeks ago

    Singapore Operations Full time $90,000 - $120,000 per year

    Get to Know the TeamYou will be part of GrabAcademy, the Training & Partnerships team dedicated to provide holistic learning and development support for our driver-, delivery-, and merchant-partners.The role co-leads the Grab SkillsFuture Queen Bee initiative, a nationwide upskilling programme launched by SkillsFuture Singapore (SSG). Through this...

  • Tiktok Shop

    6 days ago

    Singapore TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • Business Partner

    1 week ago

    Singapore People Operations Full time $104,000 - $130,878 per year

    Get to Know the TeamThe People Operations (Pops) team is at the heart of Grab's mission to revolutionise transportation and financial inclusion in Southeast Asia. We are dedicated to finding, nurturing, and retaining the remarkable talent that drives our success and innovation.Get to Know the RoleThe People Operations Business Partner (Pops BP) plays a...

  • Team Lead

    5 days ago

    Singapore TDCX Group Full time

    Overview Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCX Attractive...

  • Team Lead

    2 days ago

    Singapore TDCX Group Full time

    Overview Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCX Attractive...

  • Vendor Operations, Global Lead

    5 days ago

    Singapore TikTok Pte. Ltd. Full time

    Responsibilities Team Introduction The Solution Engineer Operations team provides omnichannel technical product support across our Advertising Products & Platforms ecosystem. Our team is based globally across Austin, San Jose, London, Tel Aviv, Singapore, & Tokyo providing global coverage for our internal and external stakeholders. Our team partners with...

  • Partner Business Operations Lead, Apj Partner

    5 days ago

    Singapore Amazon Web Services Singapore Private Limited Full time

    Bachelor's degree in Business, Economics, Statistics, Engineering or a related field - 5+ years of experience in Sales Support, Programs Ops or similar role in a corporate environment supporting a global hi-tech or global system integrator organization - Experience defining, refining and implementing sales operational processes, procedures and policies -...

  • Senior Customer Service Team Lead China Operations Management 10-October-2025

    5 days ago

    Singapore TDCX Group Full time

    Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company. Work with the world's most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to BeMore!Top reasons to work with TDCX Attractive...

  • Customer Service Team Lead

    2 days ago

    Singapore TDCX Group Full time

    Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company. Work with the world's most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!Top reasons to work with TDCX Attractive...