Production Support Lead

1 week ago

Singapore FPT Asia Pacific Pte Ltd Full time $100,000 - $150,000 per year

Responsibility

  • Lead and manage L1 and L2 Production Support Model for Front Office applications and platforms.
  • Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.
  • Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions.
  • Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.
  • User Support: Provide support to end-users and stakeholders, address queries and issues related to production services.
  • Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions.
  • System Resiliency Management: Drive system failover and disaster recovery processes.
  • Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.
  • Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

Skill

  • Bachelors degree in computer science, Information Technology, or equivalent experience
  • 7+ years of experience in an application support, system administration or related role
  • Hands on technical skills in the following areas
  • Experience with monitoring tools (e.g., Datadog, Splunk).
  • Familiarity with cloud infrastructure (e.g., AWS, Kubernetes)
  • Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle).
  • Knowledge of operating systems (e.g., Linux, Windows).
  • Stellar problem-solving and analytical skills.
  • Strong attention to detail and multitasking prowess.
  • Excellent communication and interpersonal skills.
  • A team-oriented mindset with a dash of independence.
  • Strong experience in at least one of the following domains is preferred.
  • Trading workflow including OMS (e.g., BlackRock Aladdin) and EMS
  • Data analytics and TCA report
  • Business Intelligence tools (e.g., Power BI, Tableau)

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