Sales Manager I Retail I Marks
14 hours ago
Responsibilities
- Generate Sales
- Deliver the sales plan for the responsible area by identifying opportunities to drive sales performance
- Identify & exploit commercial opportunities by performing commercial probing in order to maximize sales return
- Actively implement sales promotions and follow the sales plan
- Deliver Excellent Customer Service
- Provide a comfortable and convenient shopping experience by maintaining effective merchandise displays, making a personal connection and engaging with the customer with professional product knowledge and clear ticketing
- Ensure a memorable shopping experience by engaging with team and deliver the excellent Customer Service Experience
- Effectively manage and resource all service points e.g. till point, Fitting rooms, etc.
- Use of Space and Department Presentation
- Make the best use of the space available by using the correct interpretation of commercial information and current merchandise group's policies
- Ensure delivery and maintain of excellent store presentation and marketing standards across the store by ensuring all product handling techniques reflect the brand values
- Work with the Visual Merchandising Department to ensure that the items planned to be promoted are given priority of display within the department
- Merchandises Management
- Utilize and analyze business information effectively to ensure efficient stock management and optimize stock cover of responsible department
- Monitor the consignment goods sales performance and be fully responsible for stock replenishment or returns
- Compare competitors' pricing regularly for identical merchandise to ensure that our pricing policy maintains credibility
- Drives stock accuracy to deliver business availability targets
- Drive In-store Operational Efficiency
- Minimize losses and maximize the profitability of the department by assisting in the achievement of agreed targets for staffing costs, theft and loss and controllable expenses
- Obtain all available information, forward plan for seasonal changes in sales, covering, sales events and promotions, space and equipment needs and appropriate stock availability
- Drives productivity and ensures efficient ways of working in the department
- People Management
- Lead and motivate department staff to drive delivery of consistent high standards of performance and behavior
- Deliver the performance review process and provide regular feedback to team
- Identify and develop talent through effective development planning and training
- Communicate effectively and engage team throughout the department and the company
Others
- All other responsibilities as assigned by line manager and/or Management
Qualifications, Experience & Skills
- 5+ years work experience in Retail industry with supervisory and management experience
- Job-specific skills: Good supervisory and management skills in managing the team and driving performance; strong communication and interpersonal skills; ability to analyse, interpret and translate data into meaningful business information for developing action; be positive and flexible to cope with constantly changing business needs
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