Assessor (Letter of Guarantee)

2 weeks ago

Singapore FULLERTON HEALTHCARE GROUP PTE LTD Full time $60,000 - $80,000 per year

Assessor (Letter of Guarantee)

Key Roles and Responsibilities:

· Assessment and Issuance of Letter of Guarantee according to policy contracts and guidelines

· Ensure timely conclusion of LOG processing within agreed turnaround time

· Respond promptly to email and telephone inquiries

· Follow up calls to the customers if necessary

· Handles escalation or client complaints, providing effective solutions.

· Maintain open communication with clients and intermediaries to achieve satisfactory resolution of cases/complaints.

· Provide regular reports on case resolutions to both internal stakeholders and external clients.

· Collaborate with internal and external stakeholders to review and enhance work processes, aiming to improve the overall customer experience.

· Undertake any other duties or projects as assigned by supervisor or Head of Department

Qualifications:

· Diploma or higher educational qualification.

· Completion of Health Insurance Certificate is preferred.

· Claims Experience of at least 1 year in Health Claims

· Proficient in Microsoft Office applications such as Excel, Word and Powerpoint

· Good command of both written and spoken English.

· Team Player and self-motivated

· Ability to work with tight timelines and under pressure

· Keen eye for details

· Highly organised around multiple priorities and timelines

· Good communication and people skills

By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.

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