
supervisor
1 week ago
The Supervisor oversees and coordinates daily operations of nail, beauty, and personal care services, ensuring high standards of service quality, client satisfaction, staff performance, and compliance with health, hygiene, and safety protocols. The Supervisor also acts as a mentor and point-of-contact between management and staff, supporting operational efficiency, training, and growth.
Key ResponsibilitiesOperational Management
- Plan and supervise the daily operations of manicure, pedicure, and related beauty services.
- Assign, schedule, and monitor staff shifts, ensuring adequate coverage during peak periods.
- Ensure all workstations and treatment rooms are clean, hygienic, orderly, and comply with regulatory standards.
- Manage inventory of consumables, tools, and products; place orders and track stock levels.
- Coordinate maintenance and servicing of equipment and tools.
- Record and monitor financials: daily revenue, expenses, cash handling, reconciliation, and petty cash.
- Monitor and improve productivity metrics (e.g. treatment throughput, average spending per client).
- Handle customer feedback, complaints and service recovery in a professional manner.
Team Leadership & Training
- Recruit, onboard, and train new beauticians, nail technicians, and support staff.
- Coach, mentor, and evaluate performance of the team; conduct regular performance reviews.
- Conduct in-house training or coordinate external training (techniques, product knowledge, customer service).
- Promote a culture of teamwork, professionalism, motivation, and high service standards.
Service Excellence & Client Relations
- Occasionally perform manicure, pedicure, beauty or wellness services and serve as an expert where required.
- Ensure consistency of service quality across staff.
- Advise clients on suitable treatments, aftercare, and product usage.
- Develop client relationships and help to retain and upsell clients.
Marketing & Business Growth
- Support promotional campaigns, loyalty programs, cross-selling of products and services.
- Contribute ideas for new services, packages or seasonal offerings.
- Monitor market trends, competitor offerings, and customer preferences.
Compliance & Safety
- Ensure staff follow all health, safety, sanitation, and infection control procedures (sterilization, disposal, safety protocols).
- Keep updated on regulatory or licensing requirements and ensure compliance.
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