Operations & Integrator Manager

JOB DESCRIPTION

Position Title: Operations & Integrator Manager

Reporting To: Managing Director (Founder)

Location: Silvester Legal LLC, Singapore

Type: Full-Time, Onsite

Role Overview (Growth-Oriented Leadership Role)

Silvester Legal LLC is a growing boutique law firm with a vision to become the leading SME-focused litigation and advisory firm in Singapore. We are implementing the Entrepreneurial Operating System (EOS) to scale efficiently, build accountability, and create an exceptional workplace culture.

The Operations & Integrator Manager will serve as the central coordination point across all business functions — HR, finance, administration, operations, and EOS implementation. This role is for someone who wants to take ownership, improve systems, and work closely with leadership to drive growth. You will both run the office day-to-day and ensure strategic traction across the firm.

This is not a passive administrative role — this is a leadership position suited for a proactive, mature, forward-thinking individual who wants to make a meaningful impact.

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Key Objectives of the Role

• Ensure the entire office functions smoothly with operational excellence.

• Drive accountability, performance tracking, and process discipline across the firm using EOS principles.

• Oversee finance operations with full visibility of cash flow, budgeting, and forecasting.

• Support HR and talent development.

• Serve as the "Integrator" to translate the Managing Director's vision into action, ensuring things get done.

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Core Responsibilities

1. Office Operations & Administration

2. Oversee daily operations of the office to ensure a productive, organized, and positive working environment.

3. Manage office supplies, facilities, pantry, vendor relationships, IT coordination, insurance, and compliance matters.

4. Coordinate with external service providers (marketing vendors, HR partners, auditors, banks).

5. Ensure the firm's processes, checklists, and operational systems are maintained and continuously improved.

6. Finance Oversight & Strategic Reporting

7. Monitor cash flow, budgets, and financial performance.

8. Prepare monthly financial dashboards and projections for the Managing Director.

9. Track firm profitability, revenue collections, cost optimisation, and expense controls.

10. Work with accountants on full set of accounts, GST filing, and financial compliance.

11. Make recommendations on cash flow planning, cost efficiencies, and financial sustainability.

12. Human Resources & People Operations

13. Oversee HR functions including recruitment coordination, onboarding, leave tracking, staff welfare, training, and performance monitoring.

14. Ensure company policies are implemented consistently and aligned with firm culture.

15. Proactively identify gaps in manpower, morale, and productivity.

16. Serve as a point of contact for confidential staff matters.

17. Lawyer Productivity & Utilisation Monitoring

18. Track billable hours, utilisation rates, deadline compliance, and work allocation.

19. Ensure lawyers are neither underutilised nor overwhelmed.

20. Propose workload adjustments and departmental support allocation.

21. Produce weekly reports for the Managing Director on productivity and performance metrics.

22. Marketing Coordination (Non-Implementation Role)

23. Liaise with internal and external marketing teams to ensure campaigns and content are executed according to firm objectives.

24. Monitor leads, conversions, and marketing ROI.

25. Provide operational support for marketing events, webinars, or client initiatives.

26. Track marketing budgets and timelines.

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EOS (Entrepreneurial Operating System) Integrator Responsibilities

• Lead the Weekly Level 10 Meetings, ensuring each department is aligned and accountable.

• Maintain and update Scorecards, Accountability Charts, and Quarterly Rocks.

• Identify, prioritise, and resolve firm-wide issues efficiently.

• Ensure execution of strategic plans set by the Managing Director.

• Drive a culture of continuous improvement, discipline, and accountability.

• Be the bridge between vision and execution — harmonising operations and keeping all functions aligned.

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KPIs & Success Indicators

• Office operates with 99% efficiency (no disruption, proactive issue resolution).

• Cash flow visibility and stability with accurate forecasting.

• Lawyer utilisation targets met consistently.

• EOS Scorecard metrics are tracked and improved quarter over quarter.

• Reduction in bottlenecks, improved staff morale, and measurable growth in firm performance.

• Successful implementation of strategic initiatives with clear progress each quarter.

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Ideal Candidate Profile

Experience & Skills:

• Minimum 5–7 years' experience in office management, operations, or finance (legal or professional services environment preferred).

• Strong finance background with ability to read and interpret financial statements.

• High systems-thinking ability — comfortable with processes, KPIs, dashboards, and operational metrics.

• Skilled at coordinating people, managing timelines, and ensuring follow-through.

• Experience with EOS (or similar business operating system) is highly advantageous.

Personality & Mindset:

• Mature, grounded, proactive problem-solver.

• Forward-thinking with a passion for improvement and efficiency.

• Confident and professional in dealing with senior lawyers and stakeholders.

• Able to balance empathy with accountability.

• Thrives in a fast-paced, entrepreneurial environment.

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Qualifications

• Degree or diploma in Business Administration, Finance, HR, or equivalent professional experience.

• Experience in a law firm or financial services setting preferred.

• Familiarity with EOS, KPI dashboards, or operational management frameworks is a strong plus.

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Compensation & Career Path

• Competitive salary with performance-based incentives.

• Clear pathway to evolve into Operations Director / Chief Operating Officer as the firm scales.

• Opportunity to be a core part of a firm with a strong mission and growth trajectory.

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How to Apply

Interested applicants should submit:

• Resume highlighting finance & operations experience

• A short paragraph explaining their experience in managing teams or improving systems

• Availability & expected salary