Aviation Operations Supervisor
5 days ago
About the Role
We are seeking a dynamic and detail-oriented professional to join our team in Singapore as an Aviation Operations Supervisor / Marketing & Business Research Analyst. This hybrid role is ideal for someone who enjoys overseeing day-to-day aviation operational functions while also focusing on research, data analysis, and market intelligence to support marketing and business development strategies. The successful candidate will play a critical role in ensuring smooth aviation service delivery, while providing actionable insights that enhance our market presence and support client growth initiatives in Singapore and the wider region.
When not supervising flights, the candidate will be based in the office during regular working hours (Monday to Friday, 9:00 AM – 6:00 PM).
Key ResponsibilitiesAviation Operations Supervision
· Oversee and coordinate all aspects of aviation ground operations and flight support.
· Liaise with clients, flight crews, ground handling agents, and airport authorities to ensure seamless operations.
· Arrange and monitor overflight/landing permits, slots, ground handling, parking, fuel, and CIQ arrangements.
· Apply for FOP and AT permits as needed.
· Supervise flight operations onsite to ensure compliance with regulatory, safety, and company standards.
· Respond to operational issues and provide timely resolutions to ensure on-time performance.
· Maintain accurate records, reports, and updates to management on flight activities and operational performance as well as creating the quotations, draft proformas and invoices for all flights and services in a timely manner.
· Support visiting crews and clients at Changi and Seletar airports, providing high levels of customer service.
Marketing & Business Research· Conduct market research to identify industry trends, competitor activities, and potential growth opportunities.
· Collect, analyze, and interpret data to provide insights that inform marketing strategies and business development initiatives.
· Prepare research reports, presentations, and dashboards for management decision-making.
· Assist in developing targeted marketing campaigns based on research findings.
· Support in monitoring the effectiveness of marketing initiatives and recommend improvements.
· Build and maintain a database of potential leads, clients, and industry stakeholders.
· Provide intelligence on client needs, feedback, and emerging markets to support business development planning.
Requirements
• Must be a Singapore Citizen or Permanent Resident (PR).
• Bachelor's degree in Aviation, Business, Marketing, Data Analytics, or related field preferred.
• 3–5 years of relevant experience in aviation operations, research, marketing analysis, or business development.
• Customer service background is a must.
• Strong knowledge of airport/ground handling procedures and local aviation regulations preferred.
• Excellent analytical, organizational, and supervisory skills, with the ability to manage multiple priorities under time pressure.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with data analysis/marketing tools (e.g., Excel, Power BI, LinkedIn, Canva, etc.) is an advantage.
• Proactive, self-motivated, and able to work both independently and in a team environment.
What We Offer
• Competitive salary
• Opportunity to grow within a dynamic, international aviation organization.
• Exposure to diverse aviation operations, market research, and strategic business development projects.
• Supportive and collaborative work culture.
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