Airport Queue Officer

2 days ago

Changi, Singapore Smarte Carte Full time $18,000 - $25,000 per year

Core Responsibilities:

  • Work as part of Taxi Coordination Team to ensure the smooth operation at taxi stand, by managing a consistent taxi supply, directing taxis into assigned taxi bays and assigning passengers to available taxis on a first-in, first-out principle.
  • Collect used trolleys, wheelchairs, and baby strollers from taxi zones, including gathering, stacking, and transporting them to designated Staging Points.
  • Provide customer-focused service by guiding and directing passengers from queues to taxi bays.
  • Manage the passenger queue by opening and closing bend queues to optimize queue routing for passengers and prevent queue overflow onto thoroughfares.
  • Ensure passenger safety when they cross the driveway to the taxi bays.
  • Coordinate seamlessly between the taxi stands in the terminal.
  • Manage taxi supply queuing at the Taxi Holding Area.
  • Direct unauthorized vehicles out of operational areas.
  • Offer passengers accurate information regarding fare differences, payment options and taxi types upon request.
  • Assist passengers in choosing alternate transportation options based on their needs, especially during periods of low supply.
  • Perform any other duties as assigned by Operations Supervisor/ Taxi OIC.

Periodic Duties:

  • Carry out ad hoc tasks assigned by Operations Supervisors, including:
  • Redirect taxis to other terminals or taxi stands.
  • Set up bypasses and/or implement double queues for taxis at Taxi Holding Area.
  • Offer alternative transportation options to passengers.
  • Address passenger inquiries.

Job Specifications (Qualifications/Experiences):

  • Must be able lift heavy objects
  • Understand basic written/spoken English and/or a secondary working language.
  • Possess a customer oriented attitude with good communication skills.
  • Able to use electronics devices e.g. tablets and walkie-talkies.
  • Maintain a well-groomed and tidy appearance required of a service staff.
  • Able to adapt and collaborate, with a strong ability to work well in a team.
  • Able to operate in a fast-paced environment.

Fixed Shift available:

Morning Shift: 6.30am - 2.50pm

Afternoon Shift: 2.10pm pm

Night Shift: 1020pm to 640am

Job Type: Permanent

Pay: $1, $1,780.00 per month

Benefits:

  • Health insurance

Work Location: In person

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