Airport Operations Supervisor

4 days ago

Changi Airport, Singapore SMARTE CARTE SINGAPORE PTE LTD Full time $40,000 - $80,000 per year

Core Responsibilities:

  • Supervise operations in assigned terminal during shift duty.
  • Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.
  • Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.
  • Ensure intra-terminal and/or inter-terminal trolley transfers.
  • Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.
  • Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.
  • Attend to customer complaints and escalation when required.
  • Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.

Periodic Duties:

  • Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.
  • Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.
  • Conduct scheduled coaching session with direct reports
  • Covering TMC duties as and when assigned.

Job Specifications (Qualifications/Experiences):

  • O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred
  • Minimum 2 years of supervisory experience in operations functions.
  • Confident in dealing with staff across all ages.
  • Possess excellent interpersonal, communication and organizational skills.
  • Adaptable to change and a good team player.
  • Able to work on Shift Duty.
  • Able to obtain an Airport Pass (Airside)
  • Familiarity with Changi Airport terminal operations will be an added advantage

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