Claims Support Administrator

At Charles Taylor, we believe we hold a unique position in our markets. Our adjusting team is a unique group of experts, specialised in handling commercial losses and claims across major lines and geographies, many of which are large and complex in nature. We manage onshore and offshore claims through four main divisions: Property, Casualty, Technical & Special Risks, Marine, Aviation, and Natural Resources and are proud of our position as a leading global loss adjuster across all our disciplines.

Our Property, Casualty, Technical & Special Risks team is a highly esteemed provider of adjusting and technical services. Our team comprises of chartered loss adjusters, engineers, surveyors, insurance practitioners, arbitrators, mediators, lawyers, registered expert witnesses, and chartered accountants. Leveraging a global, multi-disciplinary approach to major losses, we deliver solutions for complex, high-value cases with a positive and proactive mindset, regardless of size.

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This role involves providing day to day claims and administration support to the Property, Casualty and Technical Special Risks (PCTSR) Loss Adjusting team.

• Case creation and management, including the following tasks:

• Open new cases, register same on our various core systems and support the ongoing management of these cases, in these systems e.g., CTA's internal Case Management and Accounting (CMA) system, eCases System etc

• Ensure the correct case related expenses and disbursements are entered onto CMA before any invoices are processed by CTA's Working Capital team; investigate and resolve any discrepancies.

• Assist Loss Adjusters with general file management and efiling of papers. Although CTA is adopting a paperless approach with the introduction of eCases, there may also be a requirement print a limited set of documents as CTA's hard copy "Record of Note" to comply with local regulations.

• Produce case related MI, as required.

• Close eCases and ensure they are appropriately managed prior to being destroyed.

• Travel management e.g., co-ordinating complex travel and arrangement of adjusters travel schedules.

• Document creation and voice dictation (if required) e.g., preparation, proof-reading of reports letters, and general communications with clients.

• General Loss Adjuster support, including the following tasks:

• Assist with the arrangement of meetings and appointments for Loss Adjusters.

• Receive, open, and distribute incoming mail for the Aviation Loss Adjusting team.

• On an exceptional basis, assist Loss Adjusters with time recording in CMA and using the application.

• Special Projects; as and when needed, be proactively involved in the development of new processes / systems and the user acceptance testing of same before they are deployed.

• Provide training / support on new and existing systems, procedures, and processes to Aviation Loss Adjusting team

• Build strong relationships with: Adjusters and external clients, where appropriate, and proactively follow up on any Claims Administration related queries / issues.

• Key internal stakeholders in the adjusting teams they work with and ensure they and their teams consistently receive a high standard of support.

• As required, support the team in the delivery of external support services

• Supporting the onboarding and training of new hires and helping to set up and integrate them onto CTA's core systems.

• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

• Ad Hoc duties: Your key accountabilities will include such other duties and tasks as allocated, at the discretion of management, and that are within your capabilities and the scope of your role.

Technical Skills and Experience

• Extensive experience in a Loss Adjusting environment, in a Property & Casualty Claims support role.

• Fluent in English (both Oral and Written)

• General secretarial skills, including diary management and dictation (60 WPM typing speed)

• Microsoft Office Word and Excel at intermediate/expert level

• Demonstrates attention to detail and a desire to get things done "Right First Time".

• Proactive and efficient

• Flexible, with a hands-on approach to getting work done.

• Professional and responsive approach

• Excellent communication and interpersonal skills

• Self-motivated

• Results / deadline orientated.

• A great team player, who is also able to work independently.

Equal Opportunity Employer

Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, gender or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.