Housekeeping Supervisor

2 days ago


Central Singapore OASIA HOTEL DOWNTOWN, SINGAPORE Full time $3,000 - $4,500 per year

Responsibilities:

  • Direct, guide and control Room Attendants to ensure all guest bedrooms, bathrooms and hotel floor corridors are maintained to the highest standard of cleanliness and tidiness for safety and comfort of all guests at all times.
  • Be alert and well informed about the hotel, and able to organise his work during peak hours rapidly by maintaining a constant standard of performance.
  • Assist in job trainings, maintenance of grooming, conduct standard of staff, and ensure Housekeeping floor staff acts accordingly to hotel rules and regulations as well as the established policies and procedures.
  • Safety hazard to communicate to Room Attendants to ensure safety in their work areas.
  • Notify the Housekeeping management immediately when damage or theft of hotel property occurred, whether caused by guests or employees.
  • Ensure lost and found property is handed in to Housekeeper immediately without any delay and follow standard operation procedure.
  • Ensure that all floor pantries are equipped with complete necessary supplies and linen accordingly to par stocks.
  • Assist in linen, guest supply and cleaning equipment inventories in assigned areas.
  • Ensure all special cleaning such as shampooing of carpets and upholstery, spring cleaning, etc, has the best possible results.
  • Ensure proper handover to the next shift.
  • Advise Housekeeper if staff performance is not satisfactory and reports daily on all the above.
  • Able to work different shifts and assumes other duties assigned by Housekeeper occasionally.
  • 16. Ensure Room Attendants follow room cleaning priorities strictly, utilizing Room Attendant standard list correctly and room status is reported to Housekeeping in the morning and afternoon on time.
  • Check on Room Attendants' equipment and cleaning machines, twice a day to ensure proper care, use and condition.
  • Ensure VIP rooms are properly supplied, checked and given back on time to Housekeeping management for inspection.
  • Communicate to room attendants of last minute arrival of VIP guests and ensure in-house VIP rooms are checked.
  • 23. Report maintenance problems within assigned area to Housekeeper. Follow up upon completion using daily maintenance follow-up list.
  • Attend to guests' requests and feedbacks. Follow up on borrowed items to guests using correct procedures.
  • Report suspicious persons or actions, DND rooms according to procedures.
  • Ensure room discrepancy status is accurate before submitting to Duty Manager.
  • Maintains the highest standard of personal hygiene and appearance at all times by him and staff assigned to him.

Requirements:

  • Certificate or Diploma in Hospitality or related field
  • Minimum 2 years in housekeeping position, minimum 1 year as Supervisor
  • Housekeeping/Supervisory experience in Hotel will be preferred
  • Ability to satisfactorily communicate well with guests, management and co-workers to their understanding.
  • Have good computer knowledge and skills e.g. Microsoft word, excel.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.



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