Patient Service Associate

2 weeks ago

Central Singapore Alexandra Hospital Full time $2,500 - $4,000 per year

As a Patient Service Associate in our wards, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

  • Handle admission, discharge and transferring of patients into wards, which includes creating and maintaining proper personal records of patients without compromising any data and safety breaches.

  • Making internal and external appointments for patients as per ordered by doctors.

  • Ensure ward's operational and procedural area readiness based on desired service standards.

  • Provide basic financial counselling to patient and next-of-kin when requested.

  • Manage stock inventory within the assigned ward.

  • Provide chaperone assistance to doctors/nurses and prepare consultation documents.

  • Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

  • Minimum GCE "O" Levels qualification or equivalent.

  • Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.

  • Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.

  • Able to multitask and work in a fast-paced environment.

  • Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.

  • Working schedule: 5 days' work week (Monday to Sunday, including Public Holidays) on rotating shifts. Earliest shift starts from 8am to 5:30pm, and latest shift starts from 12pm to 9:30pm.

  • This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

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