field service technician v

6 days ago

Singapore TE Connectivity Full time $80,000 - $120,000 per year

Join to apply for the FIELD SERVICE TECHNICIAN V role at TE Connectivity

3 weeks ago Be among the first 25 applicants

Join to apply for the FIELD SERVICE TECHNICIAN V role at TE Connectivity

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Field Application Engineering Teams work intimately with customers to recommend products and solutions for new and existing applications. They identify new applications, requirement modifications and enhancements to meet customer specifications and conduct on-site installation and service of product and are responsible for all technical aspects of the sales cycle for potential application of company products to meet customer needs, including identifying opportunities; determining solutions; creating demand; preparing detailed product specifications and technical marketing support; ensuring high quality and timely project execution and conducting follow-up technical support. They also approve operational quality of systems and equipment.

We are looking for a Field Service Technician to service existing customers, ensuring operational after-sales and service business power quality in the Asia Pacific region, as well as other regions for special requests. Tasks include 2nd level technical support, onsite interventions, in-house repairs/analysis, spare part management, creating and maintaining service documentation, and supporting & training local service partners.

Job Responsibilities
  • Manage and support after-sales/service business power quality in Asia Pacific and other regions on request.
  • Provide technical support, in-house repairs/analysis for power quality products.
  • Organize, coordinate, and perform onsite interventions across APAC.
  • Support Sales Team for on-site Maintenance contracts and repairs in Singapore.
  • Coordinate between Sales & Quality departments regarding warranty claims.
  • Manage service & exchange stock, spare parts, safety stock, and monthly reporting.
  • Create and maintain service documents.
  • Support & train service partners and maintain service documentation, checklists, and templates.
  • Optimize the Service product portfolio in APAC (e.g., Maintenance contracts).
  • Monitor and update all service cases in the system.
  • Prepare & provide cost plans for service cases to the Head of Service.
  • Prepare quotations for service items for the sales department.
  • Detect and report vulnerabilities in products & processes.
Job Requirements
  • Deep knowledge of Electrical/Electro concepts and applications.
  • Several years' experience in customer support (field support).
  • Diploma/degree in Electrical, Electronics, Electro-Mechanical, or Mechanical engineering.
  • Minimum 3 years technical experience in industrial products.
  • Proficiency with modern IT resources.
  • Good interpersonal and communication skills.
  • Proficient in MS Office tools (Word, Excel) and SAP (preferred).
  • Good command of English; Mandarin is an advantage.
  • Follow-up and consultative approach attitude.
  • Ability to work independently, customer-oriented, team player.
  • Awareness of quality and safety standards.
  • Willingness to travel approximately 30-50%.
Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology and Engineering
Industries
  • Appliances, Electrical, and Electronics Manufacturing

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