Customer Service Officer x 3

4 days ago


Woodlands, Singapore People Advantage Pte Ltd Full time $30,000 - $60,000 per year

We are seeking passionate and service-oriented individuals to join our team as Customer Service Officers. In this role, you will be the first point of contact for our customers and members of the public, ensuring their queries and concerns are addressed with professionalism and care.

Key responsibilities include:

  • Responding to customer inquiries and complaints via phone, email, and live chat.
  • Delivering accurate and timely information about our venues and services.
  • Ensuring follow-up on customer issues to guarantee full resolution.
  • Updating customer records and maintaining accurate account information.
  • Working closely with internal teams to resolve complex service issues.
  • Sharing insights to improve customer service processes and efficiency.
  • Meeting service performance targets and KPIs.
  • Supporting onboarding and training of new team members.
  • Upholding company policies and service standards in all interactions.
What are we looking for?

We're looking for individuals who are empathetic, detail-oriented, and thrive in a fast-paced environment. Ideal candidates will have:

  • A minimum of a high school diploma; further education in business or related fields is a plus.
  • Prior experience in customer service or a similar client-facing role.
  • A calm and solution-focused approach to handling challenging situations.
  • High accuracy in data entry and record-keeping.
  • Familiarity with customer service platforms and digital tools.
  • Ability to multitask and manage time effectively.
  • A team-oriented mindset with a proactive attitude.
  • Commitment to delivering excellent customer experiences.

We regret that only shortlisted candidates will be notified. Thank you.

By submitting your resume, you consent to the handling of your personal data in accordance with Certis Group Privacy Policy ).

EA Personnel Name: Woon Pei Chyi (Jess)

EA Personnel No: R

EA License No: 11C3955



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