Beauty Advisor

Join the world of refined luxury and sophistication as a Beauty Advisor, where we transcend conventional beauty norms. We are seeking a highly passionate individual to join our store/counter as a  Beauty Advisor, offering luxury personalised services to our customers, elevating customer experience and building inspiring brand connections and loyalty.

RESPONSIBILITIES

· Provide excellent customer experience by offering consultations to customers and personalised recommendations on product range selection based on customer needs.

· Achieve sales targets by upselling and cross-selling products, increasing basket size and IPT, and converting opportunities to sales.

· Educate customers on product features, ingredients, usage and benefits, new launches and best sellers.

· Help customers build connection with the brand and products.

· Use storytelling, offer demonstrations and conduct product testing, including fragrance layering.

· Make up applications and tutorials apply to 2-axis brands.

· Aim for long-term engagement with customers by maintaining good after-sales relationships

· Handle customer rejections and queries effectively.

· Keep up to date with market trends.

· Work together as a team to achieve team goals and assist with inventory management as needed.

· Maintain store/counter in optimal condition by adhering to visual merchandising guidelines that best represent the brand, ensuring cleanliness, organising products and testers properly, and replenishing stocks as needed.

REQUIREMENTS

· Minimum 1 – 2 years' experience in luxury retail. Experience in the beauty industry is preferred

· Knowledge in fragrance would be an added advantage

· Excellent communication, customer engagement and presentation skills

· Able to work during weekends and public holidays

· Pleasant personality, team player, positive attitude

· Detail oriented

· Keen in developing skills and knowledge