Customer Service Officer
3 days ago
Company Description
TBC Transportation & Trading Private Limited, established in 1992, is a fast-growing company in Singapore's logistics industry. As a member of the Singapore Logistics Association since 2001, the company prioritizes quality and safety, holding ISO 9001 and OHSAS 18001 certifications.
TBC manages over 100,000 TEUs and 1.5 million tons of products annually through its warehouse. Specializing in freight forwarding, transportation, contract logistics, and warehousing, TBC is committed to excellence, innovation, and fostering trust as a reliable logistics partner under the philosophy of "Together Brings Care."
Role Description
This is a
full-time, on-site role
for a
Customer Service Officer
at our Headquarters. You will play a key role in providing exceptional customer support for our transport operations, coordinating daily trucking requirements with customers and internal Controllers, and ensuring timely system updates.
The role includes managing customer inquiries, monitoring job progress, resolving issues in a timely manner, and ensuring high service standards. The Customer Service Officer will also assist in enhancing the overall customer experience through effective communication and proactive problem-solving.
Key Responsibilities
- Coordinate
daily trucking requirements
with customers and Controllers to ensure smooth and efficient operations. - Create and process
job orders
accurately according to customer instructions. - Perform
timely updates
on customer systems, including job status, shipment progress, and required documentation. - Respond promptly to customer inquiries, feedback, and service-related issues.
- Monitor delivery progress and proactively follow up on delays, exceptions, or operational challenges.
- Communicate effectively with drivers, dispatch teams, and internal departments to ensure accurate and timely execution of tasks.
- Verify job information, PODs, and other documents for accuracy and completeness.
- Support continuous improvement efforts to enhance customer experience and operational performance.
Qualifications
- Strong interpersonal and communication skills to build and maintain client relationships.
- Experience in providing effective customer support and maintaining high customer satisfaction.
- Ability to manage customer experience concerns with professionalism and efficiency.
- Proactive problem-solving skills and excellent attention to detail.
- Proficiency with customer service tools or software is an advantage.
- Ability to work independently and collaboratively in an on-site team environment.
- Prior experience in logistics or a related field is preferred but not mandatory.
Additional Requirements
- Diploma or equivalent; a qualification in Logistics, Supply Chain, or Business is an advantage.
- Experience in transport/trucking operations or logistics customer service preferred.
- Strong coordination and multitasking skills.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
- Proficient in MS Office; experience with TMS or customer portals is an advantage.
- High level of accuracy, responsibility, and accountability.
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