IAM Production Support Analyst

2 weeks ago


Singapore Unison Group Full time $60,000 - $90,000 per year

Responsibilities:

  • Perform production support activities, including application onboarding and updates to the application matrix in in-house IAM tools, ensuring adherence to SLA timelines.
  • Provide production support for HR Lifecycle and Role-Based Access Management within in-house IAM tools.
  • Prepare and validate data required for production support activities and audits.
  • Track, manage, and resolve user-reported issues, ensuring timely follow-up until closure.
  • Document and maintain standard operating procedures (SOPs) for IAM processes.
  • Develop and maintain scripts to automate routine tasks and improve efficiency.

Requirements:

  • Proven experience in production support roles within large enterprise IAM environments.
  • Strong scripting skills to develop automation solutions.
  • Advanced Microsoft Excel skills with hands-on experience (mandatory).
  • Good understanding of Access Management lifecycle and associated processes.
  • Bachelor's degree in Computer Science, Information Technology, or equivalent.
  • Experience in banking or financial services institutions is highly preferred.


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