System Engineer

5 days ago

Singapore I.T. GENERATION Full time $60,000 - $120,000 per year
System Engineer (Messaging & Systems Administration)

Location: Singapore

Company: I.T. Generation

Employment Type: Full-Time

Overview

Join I.T. Generation , a trusted technology partner to educational institutions and enterprises across Asia. We are seeking a System Engineer (Messaging & Systems Administration) to support a local polytechnic in managing mission-critical messaging systems, infrastructure, and learning platforms.

This position suits a systems professional with strong systems administration expertise, hands-on PowerShell automation skills, and a background in Student Management Systems (SMS) and Learning Management Systems (LMS) . You will be instrumental in ensuring seamless communication, system reliability, and service excellence for both staff and students.

What You'll Be Doing
  • Administer and maintain cloud-based messaging systems including Microsoft Exchange Online, Azure AD, and Active Directory.
  • Oversee cloud-based messaging services , manage AD and email accounts for staff and students.
  • Develop and automate administrative and monitoring tasks using PowerShell scripting to improve efficiency and reduce manual workload.
  • Collaborate with vendors to enhance Mimecast email gateway security and optimize Exchange and O365 performance.
  • Manage and support Student Management Systems (SMS) and Learning Management Systems (LMS) to ensure stability, data integrity, and uptime.
  • Handle configuration, monitoring, and troubleshooting for antivirus, antispam, content filtering, and attachment whitelisting.
  • Manage staff and student accounts across Admin and Exchange Online directories.
  • Maintain Exchange Online certificates and ensure scheduled replications with Azure AD.
  • Execute key administrative functions such as system monitoring, housekeeping, backups, reporting, and logging.
  • Administer Microsoft Hyper-V environments and support change management requests in Jira (ITSM) .
  • Coordinate with Microsoft Support for escalated issues and ensure timely resolution.
  • Troubleshoot mail routing issues, particularly with Symantec SMTP (SMG) relay services.
  • Maintain up-to-date SOPs, technical documentation, and reporting templates.
  • Provide Level 1 and Level 2 technical support for messaging-related incidents.
  • Deliver responsive and professional service to end-users and VIP personnel.
What We're Looking For
  • Degree or Diploma in IT, Computer Science, Engineering, or a related field.
  • Minimum 3 years' experience in systems administration and Microsoft infrastructure support .
  • Proven proficiency in Microsoft O365, Exchange Online, Azure AD, and Active Directory management.
  • Strong PowerShell scripting and automation capability.
  • Prior experience supporting or integrating Student Management Systems (SMS) and Learning Management Systems (LMS) .
  • Familiarity with Agile and ITIL methodologies in enterprise environments.
  • Excellent interpersonal and communication skills with a customer-centric mindset.
  • Strong analytical, troubleshooting, and documentation abilities.
Job Details

Work Location: Local Polytechnic (Singapore)

Working Hours: 7:30 AM – 4:30 PM or 9:00 AM – 6:00 PM

Extended Hours: 6:00 PM – 9:00 PM during exam periods

On-Call Rotation: Alternate weeks

Why Join I.T. Generation

At I.T. Generation , we don't just manage technology — we empower the people behind it . You will be part of a dynamic and supportive team that values innovation, service excellence, and continuous professional growth. Together, we make I.T. happen.

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