Asia Transformation Coordinator

• 138 Market St #10-01 & Lloyd's), SINGAPORE, SG, 048946
• STRATEGY
• 12149
• Band C
• Samantha Seng

Asia Transformation Coordinator

Singapore

As AXA XL continues to invest into its end-to-end transformation agenda, the role of the Transformation Coordinator is becoming a central pillar of our transformation and delivery strategy.

You will act as strategic advisor and co-ordinator to the Asia Regional Manager and local Country Managers on all topics concerning the E2E transformation roadmap and working closely with the Transformation Project Management of the BU. You will steer and enable in accordance with the overall transformation plans roadmap across the region, effectively coordinating local touch points across the project lifecycle while ensuring the delivery of all expected returns based on the overall plannings. In this capacity you will also be the face of the region to the (central) project teams and a valuable sounding board for all project and transformation stakeholders inside and outside the region.

What you'll be DOING

What will your essential responsibilities include?

• Drive the E2E transformation roadmap of the Asia region, managing project engagement, deployment and execution phases of all tech, process and outsourcing functionalities while securing the delivery of expected returns (financial and non-financial).

• Act as trusted advisor to the Regional Manager, Country Managers and Local Change Coordinators in all matters relating to the transformation landscape of AXA XL, providing regular updates on the status of the transformation journeys while preparing any needed decision-making and communication materials related to the transformation roadmap for the Regional Manager.

• Interact with central projects teams as sounding board, ensuring that all local and regional requirements have been met prior to the engagement with local stakeholders and that all parties are aligned on the expected project deliverables (incl. budget, resource, training outcomes). Where necessary, work with local teams to prepare pre-studies on target activities for the central project teams.

• Engage with the countries and all active SMEs and other relevant stakeholders around the roadmap deliverables to make sure that they are fully informed and equipped in order to effectively manage the engagement and roll-out of new functionalities or process changes. Work with the Country Managers to ensure that SME roles are effectively staffed and appropriately set-up to ensure their success.

• Monitor project dependencies including all resource requests, second line of defense requirements, project interdependencies, operational hurdles and risks, and other critical factors affecting project success. This includes proactively identifying potential issues, ensuring alignment across workstreams and facilitating mitigation strategies to drive efficient project execution.

• Drive the documentation of all previously outsourced processes and ensures that all changes are accurately reflected in the outsourcing agreements. Ensure that all Fusion-related process changes are reviewed and monitored appropriately and that any local quality issues are effectively cascaded to the Business Unit.

• Act as champion for change within the Asia region, leading by example in embodying new ways of working while supporting the countries in identifying and addressing any resistance to change and encouraging employees to adopt new behaviors and mindsets.

• Perform ad hoc missions at the request of the Regional Manager Asia, that may go beyond the pure role of Transformation Coordinator (such as temporary Chief of Staff), depending on the needs.

This position reports to the Regional Manager Asia.

What you will BRING

We're looking for someone who has these abilities and skills:

• Academic degree in economics, mathematics, law or engineering - ideally with a study focus on the insurance industry.

• Agile project management qualification.

• 5+ years in project management within commercial insurance, with relevant certifications. International experience is a plus, showcasing adaptability and cross-cultural skills.

• Agile mindset and knowledge regarding agile methodologies and successfully took use of it (utilizing agile project management methodologies, emphasizing continuous collaboration and improvement).

• Embraces (digital) transformation and adopts new digital technologies for improved customer / user experiences, streamlined operations/processes, and data-driven decision-making.

• Familiar with commercial insurance products, processes and ideally experience in an operational function with good knowledge of process management (Design, implementation, and optimization of processes across the lifecycle, enhancing overall operational efficiency).

• Ability to assess financial and KPI impact of transformation initiatives.

• Excellent communication and interpersonal skills, that enable you to collaborate with a diverse group of stakeholders, capable to build and manage reciprocal relationships with critical stakeholders for the benefit of the transformation mission.

• Language fluency in English on C2 level is a requirement, further languages are helpful.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

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