IT Manager

Location: Somerset, office based

Working hours: 5 days work week, 9.30AM - 6PM

About the Role

Our client is a fast-growing company in the skincare and wellness industry. We're looking for a dynamic and strategic IT Business Partner to drive digital transformation and IT excellence across operations. This is a hybrid role that blends hands-on IT management with business partnering – working closely with the CEO and leadership team to align technology with strategic goals.

Key Responsibilities

• Manage and continuously improve company's IT systems and networks.
• Collaborate with the CEO, partners, and business leaders to identify IT opportunities, prioritize projects, and drive ROI, productivity, and compliance.
• Develop and implement IT strategies for upgrades, maintenance, contingency planning, and uninterrupted operations.
• Proactively recommend emerging technologies, troubleshoot to minimize downtime, and optimize maintenance costs.
• Provide operational IT support to meet business and CEO expectations.
• Lead the IT Continuous Improvement program and ensure incident tickets are resolved within KPI targets.
• Oversee IT hardware, software, and licensing (PCs, servers, workstations, tablets, printers, scanners, mobile devices).
• Administer software and manage licenses, risk remediation, and system monitoring.
• Execute system recovery, performance tuning, hardware upgrades, and resource optimization.
• Deliver high-quality customer service and build effective working relationships.
• Develop and maintain IT SOPs, conduct staff training, and ensure alignment with best practices.

IT Business Partner Functions

• Act as the main link between IT and business functions, ensuring solutions add value and meet requirements.
• Anticipate and deliver IT needs aligned with business strategy.
• Translate business needs into technology requirements and ensure end-users are trained and supported.
• Drive effective communication with stakeholders and ensure IT tools are cost-effective and fit for purpose.

Operational Duties

• Maintain and secure IT networks and data protection measures.
• Manage backups, disaster recovery, and business continuity plans.
• Operate and oversee Helpdesk support, AV equipment, phone systems, mail systems, and CCTV.
• Report monthly IT activities, threats, and planned initiatives.
• Procure, manage, and maintain IT hardware, software, and licenses.
• Manage vendor contracts, SLAs, and external providers.
• Lead IT projects and maintain accurate records of IT systems and assets.

Cybersecurity & Compliance

• Lead GDPR compliance, including secure data transfer, email encryption, and multi-factor authentication.
• Assess and implement ISO 27001 if required.
• Ensure secure wiping and refurbishment of PCs and laptops for reuse or resale.
• Develop IT policies in line with Finance and management.
• Conduct annual security penetration testing and enforce corrective actions.
• Monitor IT trends and recommend improvements to strengthen data protection and business continuity.

HOW TO APPLY:

We would like to invite interested applicants to click on the "APPLY NOW" button

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Allison Ng Kim Lian

Registration no. R1986496EA

License: 12C6253

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