E-Commerce Executive
3 days ago
About Us
Established in 1972, Guardian Health & Beauty is Singapore's Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers' health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today's customers – where health meets beauty.
With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the "Click & Collect" services. For more information, please visit Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.
Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.
Our Tagline - Create Possibilities Everyday.
Are you ready to explore new possibilities and be part of something exciting? At DFI, your work creates real impact, driving innovation across Asia and touching millions of people. Every day brings fresh opportunities to learn, grow, and create the future.
At DFI, we're committed to your growth in a fast-evolving world. Whether you're exploring new roles, diving into different areas of our business, or even aiming to lead your own store, the path is open to you. Your journey with us is full of possibilities.
The Role
The Guardian E-Commerce Executive (App & Web) drives day‑to‑day online sales performance and operational excellence on Guardian Singapore's digital storefronts. Reporting to the Guardian E-Commerce Manager, the role is responsible for Guardian App & Web operations and provides a clear bridge between Business and Digital & Tech teams to deliver a seamless omnichannel customer experience.
Responsibilities
Sales & Traffic Generation
Set up and QA all promotions, pricing, promo codes and campaign assets on Guardian Online to maximise conversion and sales
Coordinate with Marketing, Commercial and third-party agency & partners (creatives, affiliates etc.) to brief offers and secure traffic‑driving exposure (EDM, push notifications, paid traffic etc.)
Content Management
Maintain accurate, locally relevant product and campaign content and site/app layouts
Post‑Sales Operations & Customer Care
Liaise with Fulfilment Operations and Customer Service teams to deliver on‑time orders and speedy issue resolution
Systems, Quality & Issue Management
Log, troubleshoot and escalate bugs
Perform UAT for fixes and new releases
Facilitate standing calls with Digital/Tech teams, set agenda and capture next steps
BPO & SLA Governance
Work with the appointed business‑process‑outsourcing partner to ensure tasks are completed within agreed service‑level targets
Monitor KPIs and raise corrective actions when needed.
Reporting & Continuous Improvement
Track campaign / banner performance, site metrics (CVR, bounce, basket, NPS) and competitor trends
Recommend data‑led improvements
Prepare and refresh business SOPs to ensure operational excellence and continuity
About You
- 1–3 years' hands‑on e‑commerce or digital operations experience within a leading omnichannel retailer or health & beauty environment (e.g., grocery, personal care, pharmacy). Exposure to both app and web platforms essential
- CMS & promotion engine administration (Magento, Salesforce Commerce Cloud or similar)
Analytics (GA4/Data Studio) and basic Excel for commercial tracking
Familiarity with Agile, JIRA/Confluence, UAT scripts
Working knowledge of HTML/CSS is an advantage
- Proven ability to facilitate weekly stand‑ups, capture actions, and coordinate with outsourced vendors against SLAs
- Understanding of Singapore e‑commerce, payments, fulfilment and H&B category dynamics
- Ability to work under pressure and to tight deadlines.
Benefits
Team Member Discount
Subsidized Medical and Dental Benefits
Training Opportunities
Career Advancement
Location: Tampines North
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