Information Technology Manager

Summary

The IT Manager is accountable for the effective management, optimization, and modernization of dnata Singapore's IT systems and infrastructure. This role ensures our technology backbone is secure, reliable, and capable of supporting both daily operations and long-term business goals.

The successful candidate will lead systems and infrastructure initiatives across cloud and on-premises environments, support seamless integration with critical business systems, and drive modernization efforts that improve efficiency and service quality. Reporting to the Senior IT Manager, this position is designed to enhance cross-functional IT collaboration and deliver high-value, reliable, and secure technology solutions across dnata Singapore.

Duties and Responsibilities

• Lead the management and transformation of Azure cloud systems and on-premises infrastructure, ensuring high availability, security, and alignment with dnata's strategic objectives.

• Oversee administration of the Microsoft 365 ecosystem (Exchange Online, SharePoint, Teams), Entra ID (Azure AD), Intune (MDM/MAM), ensuring secure, efficient, and reliable service delivery.

• Plan and implement system upgrades, integrations, and modernization initiatives, with a strong focus on automation, cost-effectiveness, and improved performance.

• Deploy and manage secure communication and mobility solutions essential for operational teams, ensuring these systems are reliable, efficient, and well-integrated.

• Ensure seamless integration of IT systems with infrastructure components, supporting critical operational functions such as Ground Operations, Cargo, Catering, HR, Finance, and Safety.

• Manage IT systems and infrastructure projects, balancing scope, schedule, resources, and costs to deliver on time and in line with business requirements.

• Build and maintain strong vendor relationships, negotiating contracts and monitoring service delivery to meet SLAs.

• Collaborate with local and global IT teams to ensure systems and infrastructure align with dnata's security policies, operational standards, and best practices.

• Prioritize and drive efforts to optimize systems performance, identifying opportunities for improvement and delivering measurable value.

• Provide clear, consistent communication and support to stakeholders at all levels, ensuring business and operational needs are met effectively.

• Monitor system and infrastructure performance, proactively managing risks, incidents, and capacity to ensure continuous service availability.

• Maintain up-to-date documentation of systems architecture, configurations, and processes, ensuring adherence to change management and ITIL best practices.

• Enforce compliance with dnata's safety, security, and health policies.

• Lead root-cause analysis and problem management to reduce downtime and repeat incidents.

• Assist in managing the IT systems and infrastructure operating budget, ensuring accurate forecasting and cost control.

• Lead business continuity and disaster recovery planning and testing, ensuring systems remain resilient and prepared for disruptions.

• Utilize monitoring tools to maintain visibility and ensure rapid incident response.

• Lead, mentor, and develop a small team of technical staff (in-house and vendor-managed) to deliver high-quality IT systems and infrastructure support.

• Ensure readiness for internal and external audits by maintaining compliance with relevant requirements.

Requirements & Skills

• Bachelor's degree in IT, Computer Science, Engineering, or related field; certifications preferred (Azure Admin/Solutions Architect, Microsoft 365, CISSP/Security+, ITIL, PMP/PRINCE2).
• 10–12+ years' experience managing Azure cloud and on-premises environments, including networking, security, monitoring, virtualization, backups, and disaster recovery.
• Proven administration of Microsoft 365, Entra ID (Azure AD), and Intune in production, with strong optimization and secure mobility solutions deployment.
• Demonstrated ability to lead system modernization, integration (ERP, Oracle), automation, and cost-optimization projects, delivering on time and within budget.
• Solid knowledge of IT security tools and practices (e.g., Zscaler, Microsoft Defender) as part of secure systems design and operations.
• Strong vendor management experience, including contract negotiation, service monitoring, and relationship building.
• Advanced project management skills with planning, budgeting, resource coordination, and delivery across operational or safety-critical environments (aviation, logistics, manufacturing).
• Excellent analytical, problem-solving, and communication skills, with a proactive, disciplined, customer-first approach aligned to dnata's safety and service values.