Office of Organisation

7 days ago

Republic Polytechnic, Singapore Maritime and Port Authority of Singapore Full time $30,000 - $60,000 per year

[What the role is]

This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.

[What you will be working on]

  • Delivering personalised service to address customer enquiries through email, phone calls, live chats, and in-person interactions at the counter.
  • Providing friendly, professional, and efficient service to deliver exceptional customer experiences.
  • Identifying and addressing customers' needs with the goal of achieving high customer satisfaction.
  • Using digital service platforms such as case management systems, live chat tools, and customer feedback dashboards to respond to enquiries and track service performance.
  • Supporting continuous service improvements by leveraging digital tools and customer insights.
  • Leveraging AI and automation tools to deliver easy-to-use services, streamline processes, and enhance overall operational efficiency.
  • Handling documentation and administrative tasks, including managing mail, deliveries, and printing of documents.

[What we are looking for]

  • Proven experience in customer service, preferably in a high-volume or multi-channel environment.
  • Strong communication and interpersonal skills.
  • Proficiency in administrative work and documentation.
  • Ability to multitask and handle various responsibilities efficiently.
  • Familiarity with digital customer service platforms (e.g., CRM systems, live chat tools, online forms) and a keen interest in using technology to enhance service delivery.
  • Experience or interest in AI, automation, or data-driven tools (e.g., chatbots, Power Automate, Power BI) to improve workflow and service quality is a plus.
  • A proactive mindset with a willingness to learn and adapt to evolving responsibilities.
  • Excellent organizational and time management skills.
  • Ability to work both independently and collaboratively with internal teams and external stakeholders

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