Manager, Ms Dynamics 365 CRM
2 days ago
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
Come join us
As a CRM Solution Development Manager, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.
What you'll do
- Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
- Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
- Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
- Design and enable conceptual architecture and technical solutions
- Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
- Use key performance indicators (KPIs) to measure and test the quality of projects
- Improve your clients' business by identifying potential challenges and supporting continuous improvement through their CRM system
Skills and experiences
- Min 12 years total working experience
- Hands-on experience with D365 Customer Experience / Dynamics CRM in On-Premises
- Preferably experience in CRM projects with Financial Services Institutions
- At least three full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
- Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
- Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology
- Developing & deploying business applications using Microsoft's Dynamics Power Platform
- Core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, PowerBI, & Flow
- Intermediate to advanced knowledge of relational database concepts
About you
Characteristics that can spell success for this role:
- Consultative, collaborative, relationship builder
- Resilient, adaptable, flexible
- Intellectually curious and passionate about tech
- Convincing storyteller and engaging content creator
Enjoy your career
- Some of the best things about working at Avanade
- Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
- Real-time access to technical and skilled resources
- Collaborate with some of the brightest "Microsoft minds"
- Build your expertise, solve problems, learn, and develop
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