Medical Escort/Aide and Transport Executive

4 days ago

Hougang, Singapore Cheng Hong Welfare Service Society Full time $40,000 - $80,000 per year

The Job

The Medical Escort/Aide & Transport Executive is responsible for managing and coordinating non-emergency medical transportation and escort services for clients. This role involves scheduling, liaising with drivers and volunteers, client assessment, and ensuring that each client's journey is safe, comfortable, and well-documented.

Responsibilities

  • Manage client referrals from AIC and senior members, conducting initial assessments to determine service needs.
  • Maintain up-to-date client profiles covering medical, mobility, and psychosocial aspects.
  • Coordinate and schedule medical escort services; accompany clients when necessary.
  • Ensure client safety and well-being during transport and appointments.
  • Engage, train, and coordinate volunteer escorts; maintain volunteer roster and assign duties.
  • Collaborate with drivers to plan efficient transport routes and schedules.
  • Keep accurate service records, including trip logs and incident reports.
  • Submit timely MET reports and support audits by ensuring complete documentation.
  • Uphold confidentiality and data protection standards.

Requirement

  • Related experience in working with the elderly / social sector / healthcare
  • Possess a good command of both spoken and written English and Mandarin to liaise with Mandarin speaker clients.
  • Proficient in Microsoft Office for managing documentation, schedules and reports.

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