Specialist (Veterinary Accounts & Client Support)
2 weeks ago
Job Description:
We are a pet cremation company seeking a versatile and compassionate individual to join our team as a Specialist (Veterinary Accounts & Client Support). This role blends marketing, veterinary account management, and business development with support in operations and customer care.
Key Responsibilities:
- Build and manage relationships with veterinary clinics and partners.
- Act as the primary contact for veterinary accounts, ensuring excellent service and support.
- Develop and implement social media and digital marketing strategies to grow brand awareness.
- Create engaging marketing content (social media posts, visuals, campaigns) aligned with our values of compassion and dignity.
- Support business development initiatives and outreach to new partners.
- Assist with events, workshops, or seminars with partners.
- Prepare reports on marketing, partnership, and outreach performance.
- Provide support to operations and customer care when needed, including:
Attending to pet families with professionalism and empathy.
Assisting in collection and handling of pets with care and respect.
Supporting cremation service coordination and client follow-up.
- Collaborate closely with the operations team to ensure seamless service delivery.
Requirements:
- Compassionate, respectful, and comfortable working in an environment involving pet aftercare.
- Reliable, responsible, and detail-oriented.
- Able to work shifts, including weekends and public holidays.
- Ability to work evenings/weekends when required (with time-off in lieu).
Working Hours & Benefits:
- 4-day work week (including weekends and public holidays).
- 11-hour shifts.
- Salary: $2,800 – $3,200 (Basic + Commission) .
Join us in delivering dignified aftercare services that honour the love between pets and their families.
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