Case Management Executive

2 weeks ago

Singapore Talentsis Full time $4,000 - $6,000 per year

Company's Profile

Our client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across public, private, and people sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialise in helping businesses transform and streamline their operations. They are seeking a motivated Customer Service Executive (Case Management) to join their team and contribute to their ongoing success.

Location: Alexandra (Office shifting to Bukit Gombak in Jan 2025)

Working hours: Monday to Friday, 8.00am to 5.30pm

Responsibilities:

  • Receive cases, analyse the background and follow up actions required
  • Correspond with various agencies to retrieve data and feedback needed for case closure or submission. Ensure that responses adhere to SOPs.
  • Conduct investigation on process gaps to determine root cause and perform rectifications. Liaise with business process owners, ground users and system technical teams to improve process gaps.
  • Support, conduct audit and track submission of reports.
  • Provide clear and concise advice and responses to the queries raised via phone call and/or email.

Requirements:

  • Min. Diploma in Business Management / Customer Service Management / Customer Service Experience or related fields.
  • Entry level candidates will be considered.
  • Bonus if possess 1-2 years' experience in Customer Service roles
  • Meticulous with keen attention to details, highly disciplined, service-oriented and good team player

Your recruiter for this job: WhatsApp Celine @ for a quicker response.

Connect with me on LinkedIn: 

Celine Chan | R

Talentsis Pte Ltd | EA No: 20C0312

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