Manager, Fraud, Claims

Primary DetailsTime Type: Full timeWorker Type: Employee

The opportunity

This role is to identify and address potential fraud within Claims. This involves developing effective identification, prevention and deterrence strategies leveraging analytics and technology solutions, as well as generating regular intelligence reports to identify trends and patterns and provide actionable insights.

Your new role

• Develop a comprehensive data-led fraud detection, investigation and prevention framework
• Introduce robust data foundation and utilize data analytics and technology to enhance detection capabilities
• Evaluate, select, and implement advanced detection tools and technologies including machine learning, GenAI, natural language processing (NLP) models to enhance the detection ability
• Lead the implementation of the strategy to enable the delivery of overall business targets
• Produce high-quality written reports highlighting key issues for appropriate action
• Work closely with internal stakeholders to identify new and emerging trends, patterns, and risks and implement effective prevention and deterrence measures
• Submit Suspicious Activity Reports as necessary
• Establish clear accountabilities to ensure performance
• Assist with compliance with all relevant legislation, industry codes and company policies

About you

• Bachelor's degree with relevant working experience
• Knowledge of analytics tools, language, and data modelling techniques (R, Python, SQL, PowerPivot etc.)
• Knowledge of Data visualization tools (PowerBI, Tableau etc.) to produce MI and detailed reports at various levels
• Excellent analytical mind, business acumen, problem solving aptitude to identify and suggest improvements
• Effective relationship and stakeholder Management Skills to communicate fraud prevention strategies
• A strategic thinker and result oriented with proven record of implementing analytical solutions that deliver business impact

About QBE

What if you could have a positive impact – at work and in the world?

At QBE, we're enabling a more resilient future – for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia's operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.

Join us now, so you can be part of our success – and we can be part of yours.

Your career at QBE — Let's make it happen.

Benefits

Excited to share our comprehensive benefits package at QBE

Flex and hybrid working options

Work from home policy

Paternity leaves matching with maternity leave

Well-being programs

Pensions

Medical benefits

Globally, access to online learning via LinkedIn Learning

On top of annual leaves, 3 additional days off (Family care leaves)

Study leave

Marriage leave

Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now, so you can be part of our success – and we can be part of yours.

Your career at QBE — Let's make it happen.

Skills:

Analytical Thinking, Business Management, Business Process Improvements, Critical Thinking, Detail-Oriented, Fraud Investigations, Fraud Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Risk Management, Sourcing Analytics, Stakeholder Management, Strategic Thinking

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

---