Customer Service Executive

1 week ago


Maritime Square, Singapore 736bd77e-3f5d-42af-8a55-a098c45e8ceb Full time $36,000 - $54,000 per year
  • Job Tittle: Customer Service Executive (12 months Contract, with potential for renewal)
  • Working Days: Monday – Friday
  • Working Hours: 8:30am – 5:30pm
  • Location: Harbourfront
  • Salary Range: $3,000 – $4,500

JOB SUMMARY

The Customer Service Executive manages the end-to-end Order-to-Cash (OTC) process,ensuring accurate order handling, timely fulfillment, and effective coordination withcustomers and service providers. The role supports the Customer Service Manager in operational efficiency, data accuracy, KPI monitoring, and process standardization across regional and global initiatives.

DUTIES AND RESPONSIBILITIES

  • Oversee the full OTC cycle, ensuring accuracy, efficiency, and compliance with internal requirements.
  • Manage order fulfillment activities, including customer master data collection, FEFO or origin-based inventory allocation, coordination with 3PL partners, shipment monitoring, and shipping documentation for customers and banks.
  • Work with Finance and Sales teams to track and follow up on customer payment status.
  • Conduct root-cause analysis for delays or customer complaints and prepare improvement plans.
  • Coordinate with relevant parties such as customers, banks, forwarders, and external service providers.
  • Support the Customer Service Manager in enhancing customer service processes to achieve business targets, improve order accuracy, and reduce operational costs.
  • Monitor and achieve assigned KPIs (e.g., on-time shipments, credit monitoring, payment timeliness, corrective action closure, customer satisfaction).
  • Carry out tasks aligned with business objectives, operational strategy, and team goals.
  • Participate in initiatives aimed at cost optimization and customer experience improvement.
  • Support implementation of new strategies, contribute to regional CS projects, and strengthen governance processes.
  • Participate in updating and maintaining Business Contingency Plans (BCPs).
  • Review the performance of 3rd-party service providers (e.g., freight forwarders),including target setting and monitoring.
  • Contribute to continuous improvement efforts, process transformation projects, and large-scale OTC initiatives.

JOB REQUIREMENTS

  • Approximately 2 - 3 years of regional order management or OTC experience.
  • Experience managing Letters of Credit (LC) and bank submission requirements.
  • Knowledge of payment terms including open terms, D/P, D/A, and T/T.
  • Experience using SAP ECC (R3) or SAP S/4HANA.
  • Understanding of Incoterms such as Ex-Works, FOB, FCA, CFR, CIF, and DAP.
  • Proficiency in Microsoft Excel (formulas, charts, pivot tables, lookup functions).

Samuel Siaw

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Reg No: R2412474



  • Maritime Square, Singapore Bio Organicare Scalp Full time

    Customer Service Officer **Roles and Responsibilities** - Handle front office reception and administration duties - Greet customers and answer to all customer's enquiries - Competent in handling calls and WhatsApps messages with customers and clients - Perform scheduling appointment calendar and sending appointment reminders to customers - Generating and...

  • Sales Executive

    2 weeks ago


    Maritime Square, Singapore BDG GLOBAL PTE LTD Full time $60,000 - $120,000 per year

    Job Summary:We are seeking an experienced and results-driven Sales Executive to lead the sales and business development efforts of our marine turbocharger repair services. The Sales Executive will be responsible for identifying new business opportunities, managing key accounts, and driving revenue growth in the maritime industry, with a focus on ship owners,...


  • Maritime Square, Singapore Hanbaobao Pte Ltd Full time $2,500 - $4,000 per year

    Job Scope Serve food and beverages to customers Assist in food preparation and order handling Clear tables and chairs after use Maintain the cleanliness and hygiene of the restaurant which include empty rrash and cleaning of washroom Perform ad-hoc duties as assigned by the branch manager Note: You may be required to carry out additional cleaning or...


  • Maritime Square, Singapore Hanbaobao Pte Ltd Full time $1,800 - $2,000 per year

    Job Scope Serve food and beverages to customers Assist in food preparation and order handling Clear tables and chairs after use Maintain the cleanliness and hygiene of the restaurant which include empty rrash and cleaning of washroom Perform ad-hoc duties as assigned by the branch manager Note: You may be required to carry out additional cleaning or...


  • Maritime Square, Singapore c1f64b06-137f-44ff-8a54-7e952d35438f Full time $20,000 - $40,000 per year

    Job Scope ⇒ Welcoming Customers⇒ Serving drinks⇒ Cleaning & Clearing tables⇒ Maintain clean floor throughout the shift『 Perform simple ad hoc duties as assigned by supervisor 』Job LinkJob Requirements ∘ BLACK T-SHIRT REQUIRED∘ LONG DARK PANT / JEANS∘ COVERED SHOESLeaving work before job end time is misconduct and may result in no pay....


  • Maritime Square, Singapore OXHIDE LEATHER PTE. LTD. Full time $30,000 - $60,000 per year

    Job Description:• Engage with customers to understand their needs and provide tailored fashion recommendations• Meet and exceed sales targets through effective product presentation and upselling techniques• Maintain an in-depth knowledge of current fashion trends and product inventory• Contribute to visual merchandising and store presentation to...

  • Sales Manager

    2 weeks ago


    Maritime Square, Singapore Marriott International Full time $60,000 - $120,000 per year

    We are currently building a talent pool for future Sales Manager opportunities expected to open in Q2 2026 across our hotel portfolio in Singapore. This posting is part of our proactive recruitment efforts and is not linked to an immediate vacancy. If you have a strong interest in Revenue Management and have engaged with us through recent university career...


  • Maritime Square, Singapore Hanbaobao Pte Ltd Full time $1,500 - $2,000 per year

    Job Scope Serving of food/drinksFood preparationClean table/chairsMaintain restaurant cleanlinessAdhoc duties assign by branch managerJob Link(3pm)/MTE1NDUxJob Requirements Attitude Customer centricFriendly/Welcoming Dress Code Plain Black Top (No logo)Black long pants (No holes)Non slip/oil-resistant Black covered shoes with socksAll body tattoo must be...


  • Maritime Square, Singapore Mount Faber Leisure Group Pte Ltd Full time $90,000 - $120,000 per year

    Job ResponsibilitiesPartner with BUs to advise and support operational leaders on manpower planning, performance management, employee relations, grievances and disciplinary matters, ensuring alignment with departmental and organisational goals.Manage the full spectrum of HR operations, including onboarding, work pass administration, internal transfers,...


  • Maritime Square, Singapore G Prestiges Resources pte ltd Full time

    **Basic Salary + High Commission + Performance Bonus**: - **5 day's work per week**: - **Staff Purchase Discounts**: - **Career progresses** **Responsibilities** - Guide customers through our service offering and promote product benefits - Demonstrate our skincare products range to the customers - Build and establish new customer prospects - Collaborate...