Senior Manager Artist

THE TEAM

Ticketmaster Music manages our global concert line of business. We're the commercial engine behind the world's biggest tours and we represent touring artists and their promoters inside of Ticketmaster.

Our mission is to develop, configure, and manage innovative and distinctive software solutions on behalf of these artists that capture and convert concert ticket demand, optimise prices, and provide key insights and fan interactions.

Our deep understanding of touring artists' business needs, and our access to the technological scale and expertise of the global leader in ticketing enables ''Artist-Driven, Ticketmaster-Powered'' outcomes that are transforming the global concert industry.

THE JOB

The Sr. Artist & Promoter Relations Manager is the face of Ticketmaster Music to the artist community and plays a critical role in cultivating strategic relationships with the teams supporting some of the largest touring artists in the world. This team member is an expert on all relevant TM products and services in order to educate the artist community and help them reach their touring goals.

The Sr. Artist Promoter Relations Manager acts as an advocate for artists within Ticketmaster, representing their interests and working cross-functionally to achieve established tour goals. This role is relied upon to be a valuable resource in assessing the viability and success of tour offerings, success metrics, and the overall touring business, with a strong understanding of local capabilities and onsale experiences across Asia Pacific.

As a client-facing leader, this role builds strategic partnerships with promoters and collaborates closely with local Ticketmaster teams throughout APAC. This team member is responsible for navigating regional challenges and cultural nuances while aligning with global teams to deliver consistent outcomes for clients. Additionally, this position supports the adoption of new tools and best practices across the region to drive successful tour strategies and outcomes.

This role requires fluency in English for effective client and peer communication across the region. The role may include 8-10 trips per year throughout Asia Pacific (incl. Australia, Philippines, Singapore, Taiwan & Thailand), totaling approximately 10% of the role.

WHAT YOU WILL BE DOING

• Serve as the primary liaison between artists, promoters, and Ticketmaster APAC teams, ensuring overall client satisfaction and seamless tour support throughout the year.

• Build strong consultative relationships with promoters, agents, managers, and APAC Ticketmaster colleagues, supporting both client and peer success across the region.

• Educate clients on Ticketmaster programs and tools, including VIP, pricing tools, Artist Sign-Up, Ticketmaster Request, SafeTix, digital ticketing, SmartQueue, abuse prevention, TM+, and TM1, and understand the different offerings across APAC.

• Collaborate with clients to establish tour goals, communicate them across APAC Ticketmaster teams, and monitor progress toward achieving them based on local capabilities.

• Provide first-line support for day-to-day client needs, guiding internal teams and motivating peers to deliver against tour objectives.

• Leverage deep knowledge of the Asia Pacific market to inform solutions, accounting for local complexities while setting realistic expectations for global promoters less familiar with the region.

• Partner with Global Marketplace Operations, Tech Ops/Engineering, Abuse/Fraud, and Client Support during major onsales to align APAC practices with global standards, ensuring consistency while addressing regional nuances.

• Work closely with APAC market leads to understand country-specific differences and integrate that knowledge into strategies for promoters and global partners.

• Travelling across the region to represent Ticketmaster in client and internal meetings, presentations, conferences and events.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelor's degree with 5+ years of music industry experience.

• Prior work at a ticketing company, promoter, management company or talent agency is a plus.

• Strong existing relationships with touring promoters, artist managers, and agents, with deep knowledge of the live industry value chain.

• Passion for music and relationship-building, with proven ability to navigate the cultural and business landscape across Asia Pacific.

• Fluent in English (verbal and written) for direct client and peer communication; able to deliver presentations, lead educational meetings, and write effectively.

• Effective interpersonal communication skills to be able to communicate effectively across other regions. To be able to speak in 1 or more of the following languages is a plus but not required (Mandarin, Korean, Cantonese, Japanese or Thai).

• Familiarity with ticketing systems, products, websites, and apps including Ticketmaster. Salesforce experience is a plus.

• Proficient in Windows and Google product suite.

• Strong analytical and problem-solving skills, with a proactive, execution-focused mindset and sense of urgency.

• Excellent organisational skills and attention to detail, with the ability to manage cross-departmental projects and drive teams toward shared goals.

• Outstanding communication skills, both written and verbal, with the ability to simplify complex information for clients and colleagues.

LIFE AT TICKETMASTER

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.