Senior Technical Account Manager II, DSP Operations

About Index Exchange: Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world's largest brands to ensure a quality experience for consumers.
We're a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we're committed to upholding the integrity of the programmatic ecosystem at large.
What's it like to work at Index? Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We're built on our core values and live them each day. They're‌ not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we're looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?   Here's what you'll be doing:
Day-to-Day Technical and Account management support for DSPs:Oversee the complete lifecycle of DSP partnerships in China from onboarding to integration, to ongoing maintenance and optimization Provide day-to-day technical support, troubleshooting issues, and assisting account managers with strategic planning.Act as the main point of contact for technical support, resolving issues, and escalating problems when necessary.Build and maintain long-term strategic relationships with technical and commercial stakeholders at key Chinese DSPs.
Collaborate internally and externally to complete tasks for DSP Partners:Build and maintain relationships with partners, both internally and externally.Collaborate with commercial counterparts and engage in tickets and threads as required to complete tasks.
Support Strategic Planning and Proactively identify opportunities for growth:Contribute to strategic projects and initiatives with commercial stakeholders, offering insights into larger opportunities for the region.Identify ways to improve performance and efficiency, using data-driven analysis for DSPs.
Use Data Analysis to identify insights and resolve problems:Use of BI tools to gain an in-depth understanding of data, tables, metrics, KPIs, and raw logs.Regularly review integration health and monitor DSP performance within APAC, flagging issues and resolving problems with partners.
Gain in-depth product expertise to participate in technical conversations:Serve as a consultant and as a strategic resource to our counterparts based in China, helping achieve business objective and outcomes through product offerings Develop a deep understanding of Index's product offerings and exchange functions for both DSPs, publishers and MarketplacesGuide partners through challenges unique to the Chinese market, including firewall latency, cloud hosting preferences (e.g., Alibaba Cloud, Tencent Cloud), and data flow limitations.Stay informed about China's evolving digital advertising regulations, including PIPL and data localization requirements.Ensure compliance with local market restrictions and surface potential risks or opportunities to internal teams.
Complete daily, monthly, and quarterly Operational Tasks:Perform required operational tasks for the region and globally as required.Ensure proper maintenance and documentation of partners' unique setups and existing problems/issues.Daily monitoring of Key KPIs and integration health metrics
Travel Regionally and provide Language Support:Travel regionally to connect with team members and clients when required.Can provide cross-functional support and translation assistance internally and externally to overcome language barriers within the business Support Chinese-language communication and cultural translation across the business, including for publisher, agency, or marketplace discussions where applicable
Act as an Escalation POC:Act as an escalation point for all issues in effecting our DSPs based out of China, routing problems to the correct teams or resolving them independently.Act as an escalation point for issues occurring in NA/EMEA outside of NA/EMEA working hours
Project Management and Goal Execution:Support the execution and development of team goals and strategic initiatives through project management and creating presentation decks.
Here's what you need:4-5 years of experience in Solutions Consulting, Technical Account manager, Sales Engineering or similar role in the programmatic space, focusing on SSPs, DSPs, or Publishers. Bachelor's degree in a related field. Fluent in English and Mandarin (verbal and written).Knowledge of firewarewall, cloud hosting, and data flow limitation within marketStrong leadership skills with a successful track record of managing projects with multiple stakeholders.Creative thinker with the ability to bring innovative solutions to a technical environment.Team player with a positive outlook, contributing to a growing organization.Proven ability to work in a high-growth, fast-paced environment with limited processes.Highly motivated self-starter with a proactive and success-driven personality.Exceptional analytical and consulting skills with experience in SQL Strong verbal and written communication skills.Extensive knowledge of programmatic advertising (SSPs, DSPs, RTB, publisher and servers, video players, OTT, STV/CTV, SSAI), web and mobile development (HTTP, HTML, CSS, JavaScript, JSON, APIs), and big data/data science is a plus.
Why you'll love working here:Comprehensive health, dental, and vision plans for you and your dependents Paid time off, health days, and personal obligation days plus flexible work schedules Competitive retirement matching plans Equity packages Generous parental leave available to birthing, non-birthing, and adoptive parents Annual well-being allowance plus fitness discounts and group wellness activities  Employee assistance program Mental health first aid program that provides an in-the-moment point of contact and reassurance One day of volunteer time off per year and a donation-matching program Bi-weekly town halls and regular community-led team events Multiple resources and programming to support continuous learningA workplace that supports a diverse, equitable, and inclusive environment – learn more here 
Equal employment opportunity At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.
Accessibility for applicants with disabilities Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.  If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.
Index everywhere, Index anywhere Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.  

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