Building Manager

Key Aims

·       Ensure local delivery of all day to day facilities and services at the site, ensuring cost, quality, and compliance metrics are achieved by Sodexo

·       Responsible for relationship management with Client senior managers and business leaders to ensure services support and facilitate the full range of business operations

·       Deliver profitable services against a backdrop of high expectation for a brand new, high profile headquarters facility; drive quality and integrity of the services while supporting the achievement of the contract's financial objectives; effectively manage multiple client stakeholders with different priorities

·       Identify opportunities for innovation and growth within an environment that can be changeable and has conflicting priorities from different stakeholder groups.

·       Lead a site level operations in multiple service lines and from within third party suppliers and drive the team to deliver site objectives

·       Drive the quality and integrity of the services provided whilst supporting the achievement of the contract financial objectives

·       Effectively engage and influence key stakeholders from within client and Sodexo

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Principle Duties and Responsibilities:

·       Lead a site operations team including key stakeholders, business partners, and contract partners and supervise day-to-day operations

·       Provide guidance, drive, support, and goals for the designated service category teams accountable for delivering services to the site and effectively plan and manage team deployment and task allocation

·       Track and monitor performance metrics and indicators for the site

·       Deploy compliance processes and identify / escalate operational risks to governance teams

·       Maintain ethics and compliance values even when potential risk exists; for both Sodexo and the Client

·       Be fully responsible for the services, infrastructure and project delivery across the site

·       Establish and develop key relationships with Client senior management and the service providers to enable successful delivery of cost savings and service level agreements

·       Participate in contract governance forums

·       Ensure undisrupted delivery of all facility operations to the business through internal and contract resources

·       Financial management of site Target budget including core variable budget and discrete budget, whilst maintaining Sodexo P&L

·       Drive operational excellence and therefore an efficient operating model in order to minimize the overall operating cost of the facility, including managing costs and inventory efficiently and effectively

·       Ensure compliance with Sodexo's, the Client's, and statutory regulations regarding safety, health & safety, and equal opportunities

·       Ensure that in-house training and staff development is effectively carried out in accordance with the training and development plan

·       Understand contractual obligations and meet client expectations under the agreement

·       Prepare monthly/quarterly/year-end reporting to ensure promptness and accuracy

·       On a daily basis, report to the Contract Manager regarding qualitative and quantitative matters of your scope

·       Maintain close communication with others departments to ensure smooth operations

·       Adhere to occupational health, compliance and safety & injury management regulations

·       Drive Team Management and development for overall site team.

·       Manages and supervises facilities personnel including hiring, promotions, and recognition, discipline and personnel terminations. Responsible for completion of required documentation and forms.

Key Result Areas:

·       Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation

·       Work closely with Customer, peers and subordinates to foster close working relationship

·       Provides leadership to site team to ensure operational excellence is continually achieved

·       Staff development and training to improve productivity & competencies

·       Role out the branding policy and follow as per specification

·       The timely preparation and submission of payroll and notice of change forms.

·       Responsible and adherence to all Safety, Health and Environment Procedures and Re[porting

·       Customer retention and to participate in contract renewal.

·       Staff training and retention

·       Ensure all billing on time (Base and Ad-hoc works)

·       Acquire more Ad-hoc works on site to increase business volume.

·       Meeting projected gross margin targets

Key Competencies:

·       Minimum 7 of relevant years' with considerable experience in a FM leadership / management role

·       Experience of delivering a range of soft services (AV support, housekeeping / cleaning, meeting & events, food / catering, fitness, etc) and hard services

·       Exposure within a Corporate FM / Building FM environment (Commercial buildings)

·       Experience in Engineering preferred.

·       Good communication skills and an ability to deal with individuals at all levels of the organization

·       Computer literacy (MS Word, Excel, Outlook), with excellent oral and written communication and presentation skills

·       Must be well-organized and possess excellent time management skills and teamwork skills

• Strong interpersonal relations ability, excellent oral and written communications skills
• Commitment to continuous improvement and best practice
• Self-motivated and lateral thinking
• Excellent English written and verbal communication skills.