Lead Software Engineer, LMTS

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Our Tech and Product team is responsible for innovating and maintaining a massive distributed systems engineering platform that ships hundreds of features to production for tens of millions of users across all industries every day. Our users count on our platform to be highly reliable, lightning fast, supremely secure, and to preserve all of their customizations and integrations every time we ship. Our platform is deeply customizable to meet the differing demands of our vast user base, creating an exciting environment filled with complex challenges for our hundreds of agile engineering teams every day.

Check out our "We are Salesforce Engineering" video

We are Salesforce Engineering

Team:

We are defining the next generation of trusted enterprise computing in the cloud. We're a fast-paced, agile and innovative team. We're highly collaborative and work across all areas of our technology stack. We enable critical services for the business, qualify complex compute changes, trail-blaze new engineering solutions for the cloud.

Responsibilities:

• Eat, sleep, and breathe services. You have experience balancing live-site management, feature delivery, and retirement of technical debt across an entire development team.

• Develop tools/products for service deployments, system configuration management, monitoring, diagnostics, and performance measurement

• Supporting Homegrown Self Serve services and software design solutions

• Review and Management of version-controlled deployment technologies

• An unwavering love of shipping software.

• Excited about building reliable, self-healing services on unreliable hardware.

• Design, deployment and continuous improvement of important infrastructure services

• Provide input into long-range platform requirements and operational guidelines, with a focus on automation and continuous improvement of Platform Service availability.

• Analyze and understand how stakeholders are using the platform and help drive continuous improvement of the offering based on that.

• Ensure that we are continuously raising our standard of engineering excellence by implementing best practices for coding, testing, code coverage and deployment

• Scoping of work, management of backlog and predictability of project delivery.

• Share daily operational responsibilities with the team

Required Skills:

• BS or MS in Computer Science or equivalent experience.

• Strong CS fundamentals including data structures, algorithms, and distributed systems.

• You care about code simplicity and performance

• 5+ years of industry experience in designing, building, supporting, scalable, available, and low-latency distributed systems.

• Understanding of OO programming and concepts (Java, C++, C#, Python)

• Experience designing, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centres.

• Fluency in one or more scripting languages such as Python, ruby.

• Solve challenging technical problems related to security, parallel and distributed systems, programming, resource management, large-scale system maintenance, and more

• Experience with AWS or GCP or another cloud PaaS provider.

• Solid understanding of how to configure, deploy, manage and maintain large cloud-hosted systems; including auto-scaling, monitoring, performance tuning, troubleshooting and disaster recovery.

• Proficiency with source control, continuous integration, and testing pipelines.

• Being a great listener, collaborator, communicator, and mentor.

• Championing a culture and work environment that promotes diversity and inclusion

• A strong background in open source technology.

• Experience using telemetry and metrics to drive operational excellence

• Experience with building APIs and services using REST, SOAP, etc.

• Experience in the development of distributed/scalable systems and high-volume transaction applications

• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

• Experience with building services on top of relational and non-relational stores like SQL Server, MySQL, PostgreSQL, Cassandra, or MongoDB

Preferred Skills:

• Experience with Containers and orchestration services like Kubernetes, Docker etc.

• Experience with HBase, Hadoop, and large-scale big data systems.

• Knowledge about cloud security and best practices.

• Deep understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.

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Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.